Are you an impact-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We're looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.
The importance of hiring a Senior Category Manager
Carewell is seeking a Senior Category Manager to join our fast-growing team. In this role, you will build and execute your category merchandising strategy to win in the online healthcare space. You are an assertive negotiator, have a customer-first mindset, enjoy developing and growing vendor partnerships, use data to make decisions, and are an expert in building assortments. You will use your strategic vision to grow sales and improve profitability for key product categories. This role is remote-first and will report to our VP of Merchandising.
The ideal candidate thrives in a fast-paced environment, is exceptionally motivated, agile and entrepreneurial. They connect inputs to outputs and can deliver results quickly. They excel at communication and are comfortable with playing a lead role in a highly visible organization.
What You'll Do:
- Strategic Ownership: Take charge of the strategy, partnerships, and P&L for your category. Leverage a data-driven approach to make informed decisions and create a roadmap for business growth, while demonstrating a GM mindset by understanding and collaborating across various functions such as marketing, supply chain, and more.
- Negotiation & Improvement: Negotiate effectively with vendors to enhance cost, assortment, and operational efficiencies. Utilize your strong relationship management skills to drive improvements and deliver results quickly with high execution quality.
- Cross-Functional Collaboration: Partner with teams across Site Merchandising, Marketing, Pricing, Finance, Customer Service, and Supply Chain. Manage and prioritize multiple projects to focus on those that deliver the highest return based on company priorities, showcasing strong organizational skills.
- Project Leadership: Lead cross-functional projects and initiatives, securing buy-in from leadership across various functions. Display a self-starter mentality and the ability to adapt quickly to shifting business priorities.
- Competitive Analysis: Conduct thorough research, attend trade shows, and engage with vendors to understand the competitive landscape and identify growth opportunities. Navigate ambiguity effectively and create structured processes to address challenges and drive improvements.
- Relationship Management: Cultivate and manage a portfolio of external relationships and suppliers with proven results. Demonstrate strong relationship and account management skills, ensuring high-quality execution with minimal need for follow-up.
KPIs:
- Revenue
- Units
- Margin
- Rebates
- Auto Ship
- New Customer Acquisition
- Customer Lifetime Value
What You'll Need:
- Experience: 8+ years in e-commerce or corporate retail, with a proven track record of building relationships and collaborating with internal and external stakeholders.
- Entrepreneurial Mindset: Has experience in a startup environment or experience growing a new category/business within an established company, and can navigate ambiguity.
- Data-Driven: Extensive experience with analytics and translating data into actionable insights to identify opportunities, reflecting a deep understanding of customer needs and shopping behaviors.
- P&L Management: Proven experience managing a P&L effectively, demonstrating your ability to drive financial performance.
- Leadership: Demonstrated strategic and cross-functional leadership, planning, and execution skills, with a strong ability to manage and scale teams.
- Communication Skills: Exceptional written, verbal, and presentation skills, with the ability to influence executive-level stakeholders and negotiate effectively.
- Self-Starter: Ability to manage projects independently and adapt quickly to changing business priorities. Exhibit a passion for driving growth and thinking beyond existing limitations.
- Detail-Oriented: Attention to detail with the capability to independently dive deep into business issues and root cause problems effectively.
- Technical Proficiency: Proficiency with Microsoft Excel and Google Suite.
What we offer:
- Competitive compensation
- Health, Dental, and Vision insurance
- Short-term Disability and Life Insurance (100% employer-sponsored)
- Supplemental Life Insurance (employee-sponsored)
- Long-term Disability Insurance
- 401(k) Retirement Plan
- 100% Remote with some travel required.
- Generous vacation time and federal holidays off
- Employee discount
About Carewell
Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones.
As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.
Learn more about us in the Carewell Newsroom.
What We Do
Carewell is a family-founded e-commerce company with a mission to improve the lives of caregivers and their loved ones. Our story began in 2015, when our founders were among the 20% of Americans who act as informal caregivers. They were unable to find the guidance and selection they needed in one place, so they formed Carewell to be a source of support for independent caregivers seeking proactive service, compelling content, and expert-vetted products.
Our core values are more like care values. We put people first by viewing employees and members as family, celebrating their accomplishments with claps and cheers, and acknowledging their struggles with support and encouragement. We support with empathy by understanding problems first, then solving them with compassionate guidance. We empower members and employees alike with educational content, actionable solutions, and ongoing advocacy.
We create exceptional experiences that result in a safe, simple buying experience with reliable, responsive service for members and clear paths to growth and work-life integration for employees. We celebrate diversity by hiring people from varied backgrounds because we believe our differences drive smarter decisions, increase innovation, and foster a culture of respect. And finally, we encourage advocacy because we know that happy, healthy members and employees drive successful, sustainable companies—if members aren't raving about our service and employees aren’t singing the praises of our culture, we need to work harder.
