Senior Capacity Planner

The Company

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services.  We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

Your Day-to-Day

The Capacity Planner owns the design and development of comprehensive tools to improve team effectiveness. You will be the practice lead for a core function. The Capacity Planner has positively challenged current practices by encouraging best practices across projects. Also, you will empower others to be more independent in a core function.

• Maintain master data sets that run staffing/workforce responsibilities across the entire company, which include managing staffed positions, vacancies, positions on hold, headcount across offices and accounts, and more
• Coordinate staffing requests, swaps and backfills, and personnel planning at the project level with managers
• Understand financial modeling and create flexible revenue and cost models based on multiple dimensions and priorities
• Report consistently on comprehensive staffing metrics that inform other areas of the company such as recruitment, finance, delivery, and senior leadership
• Produce relevant information in a timely manner related to any aspect of staffing upon request from senior leadership
• Build and improve processes that relate to all aspects of managing staffing to help the company scale efficiently and successfully
• Work with dozens of hiring managers across 5 offices to ensure they have up to date information related to their people and projects
• Work with people managers and delivery managers to communicate internal openings on time, and ensure candidates are properly reviewed and vetted and brought onto new projects successfully
• Stay current with Wizeline’s active clients and projects, and understand the unique staffing needs and requirements for each account across the company
• Manage the staffing and billing aspects of services contracts with clients by working with Wizeline’s Account Management and Solutions Architect teams
• Track opportunities from early stages until project completion assuring statements of work and change orders match project staffing needs
• Collaborate heavily with the recruitment team to set hiring priorities across all of Wizeline’s development offices globally
• Manage different sources for staffing which include recruitment, internal transfers, contractors, partners, and more
• Understand staffing needs with minimal information and be able to differentiate technical profiles to propose the best fit for each request
• Understand development cycles to identify best time to perform staffing changes during project execution
• Serve as an active, hands-on stakeholder to Wizeline’s product team and actively provide feedback on any new products in development with the purpose of improving how staffing is run
• Manage other projects and initiatives related to staffing, such as evaluating and implementing Professional Services Automation software (PSA), streamlining processes with other departments, forecasting hiring needs with recruitment, and more 

Are You a Fit?

Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.

Must-have Skills

• Ability to create flexible decision-making models based on constraints and assumptions
• Comfort with seeing and managing confidential data, and instilling trust among peers around confidentiality
• Iterative and innovative approach to building out and improving the ways things are done
• Critical thinker and problem solver
• A positive attitude towards working under pressure
• Punctuality in responding to and meeting with others
• Excellent verbal and written communication skills
• Proficient in Google Sheets, including functions, formulas, and data analysis tools
• Fluent in English

About Us

Wizeline prioritizes a culture of diversity and development for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation, community, and inclusivity are central to our work. Wizeline is invested in its employees' growth, offering opportunities to create personalized career paths and develop in-demand skills. We even have a free education program, Wizeline Academy, to help both employees and the broader community upskill in tech.

Apply now!