Senior Business Technology Advisor – HR & Enterprise Transformation

Vanguard is hiring a Senior Business Technology Advisor to play a pivotal role in shaping the future of HR and enterprise operations. This is a strategic leadership role that will directly influence how HR evolves and delivers value across the entire enterprise.

You’ll lead the advancement of key technologies—including ServiceNow, Workday, Generative AI, and a new corporate intranet—to modernize workflows, elevate employee experiences, and drive enterprise-wide efficiency. As a trusted partner to HR and cross-functional teams, you’ll help reimagine how work gets done, unlocking smarter, more agile ways of operating.

If you're passionate about using technology to deliver meaningful business outcomes, this is your opportunity to lead transformative change at scale.

Responsibilities

• Develop and lead annual and multi-year strategic technology plans for HR and the enterprise, aligning systems to business needs and user expectations.
• Provide expert consulting on process improvement initiatives, helping internal teams optimize results through technology. Drive adoption and integration of Generative AI to streamline HR and enterprise operations.
• Reimagine workflows by leveraging Workday and ServiceNow, with a focus on HRSD and operational efficiency.
• Lead requirements gathering, process documentation, and testing for new or enhanced applications, ensuring alignment with global standards.
• Oversee implementation and continuous improvement of business systems and software, resolving complex technical challenges.
• Monitor user feedback and system performance to identify enhancements that improve productivity and experience.
• Build and launch a new HR demand intake system to evaluate work by value and impact, and provide visibility into the backlog.
• Coach and mentor less experienced crew members, fostering growth and capability across the team.
• Contribute to special projects and perform other duties as needed.

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Qualifications

• Exceptional organizational and communication skills
• Expert-level Agile and Product Management capabilities
• Deep expertise in Workday and ServiceNow, especially in HRSD and operations
• A natural curiosity to innovate and evolve processes and ways of working
• Minimum of eight years related work experience. Five years experience in business technology preferred.
• Undergraduate degree in Business, Computer Science, or equivalent combination of training and experience. Graduate degree preferred

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.