Senior Business Systems Analyst (Revenue Operations)

Employer Provided Salary: $103,840-$120,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.


The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, let’s talk.


What We Believe In

- Do what’s right for the customer

- Be kind and authentic

- Deliver great quality

- Be relentless


Challenges You Will Solve


We are looking for a tech-savvy, business-process-oriented individual to administer line-of-business aspects of our mission-critical sales/revenue systems, rationalize business requirements and assist in the delivery of high-value solutions to the Go To Market (GTM) organization. In this role your focus will be to improve key business processes, evolve our systems to support growth, and enable data-driven decision making.


You will be joining a dynamic startup with established product/market fit, a strong customer base, and exponential growth. Through your persistence, determination, and creativity, you will help accomplish Red Canary’s mission to make security better for businesses of all sizes. You have a roll-up-your-sleeves mindset and are ready to harness your systems and operations experience within a high-growth, fast paced technology company. We can’t wait to learn from you.

What You'll Do

  • Work closely with users across the GTM function and cross-functional stakeholders to understand and articulate business needs into processes and systems with an eye toward continuous Improvement
  •  Ensure systems that support your end users are reliable, adopted, remain relevant, scale with the business and seamlessly support evolving business processes
  • Serve as a trusted technology advisor for business users of all levels
  • Triage incoming issues / requests from the GTM user base and determine the proper course of action to remediate
  • Drive the planning, prioritization, and design with the technical team to support development and deployment of new projects & system improvements
  • Coordinate and execute user-acceptance testing 
  • Collaborate with the Sales Enablement team to monitor user base adoption and offer additional training, communications, and system enhancements 
  •  Maintain data quality, system integrations, and functionality with sales tech stack
  • Build and update process documentation, tool training documentation and integration documentation

What You'll Bring

  • 5+ years within a SaaS Sales/Revenue Operations function with focus on business and systems analytics
  • Strong working knowledge of Salesforce Sales Cloud including Salesforce CPQ required
  • Experience with Sales systems such as Clari, Salesloft, ZoomInfo, LinkedIn Navigator and other sales productivity tools
  • Experience supporting Revenue teams through start-up phase into mature business 
  • Experience with whole system implementations, from gathering requirements, RFPs, to implementations and end user training 
  • Ability to manage multiple large impact and high visibility projects at once 
  • Customer-service attitude, an ability to communicate with and manage both internal and external development resources
  • Strong analytical skills, with focus on data quality
  • Acute attention to detail, creative problem solving skills, customer-service attitude, unrelenting curiosity and a strong work ethic
  • Sense of curiosity to be be searching for new solutions and improvements

Target Compensation Range: $103,840 - $120,000 + bonus and equity 

Application Deadline: January 15, 2024


Benefit Highlights:

Fertility Benefits - All new hires are eligible for benefits as of their first day.

Flexible Time Off - Take the vacation and sick time you need.

Health Reimbursement Account - Fully funded by Red Canary to offset out of pocket expenses such as deductibles, coinsurance and copays.

Flexible Work Environment - With 60% remote workforce, Canaries can work from virtually almost anywhere.

Paid Parental Leave - Full base pay to bond/care for your new child.


Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 


At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2024BenefitsSummary.pdf?version=0


Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • BasecampProject Management

An Insider's view of Red Canary

What's something quirky about your company?

On a quarterly basis, we have a companywide gathering that we affectionately call BEASTMODE. It’s a great opportunity for “Canaries” from across the country to come together, level-set on the state of the business, get to know each other better, and build a close knit community trying to make a positive impact on the world.

Dave

Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.

Joe

VP, Customer Security Operations

What makes someone successful on your team?

Curiosity. If you are asking questions, building on what you just learned, and relating it to something known, then you are truly curious about what you’re learning and you will become an expert.

Diane

Director of Product Support

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in

Brianne

Director, Marketing

What’s the vibe like in the office?

I am most proud of the fact that the culture of the team has not only stayed in tact, but has matured and elevated, despite the rapid growth. Senior team members constantly go out of their way to ensure that new CSEs are welcomed, growing, and set up for success. Success is rooted in team dynamics and culture.

Robbie

Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare, dental, and vision coverage including fully paid premiums
Unlimited PTO
401k and flex-spending accounts, including an employer-funded HRA
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone

Culture
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We provide up to 8 weeks of parental leave for new parents.
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 80 hours per year of paid sick leave.
Flexible time off
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Continuing education available during work hours
Paid industry certifications

Additional Perks + Benefits

Annual company all-hands meeting where we bring in all of our remote team members to build camaraderie, align and learn.

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