Senior Business Support Executive

Senior  Business Support Executive

£30,000 - £34,000

Reports to: Business Operations Manager

Department: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 08 June 2023 23:55 Open until filled. We will be shortlisting on a rolling basis and will close the vacancy once we have received sufficient applications.

Recruitment process: Competency Based Interview

At Cancer Research UK, we exist to beat cancer.

We are looking for a Senior Business Support Executive to join Cancer Research UK Business Operations team.  You’ll use your exceptional organisation and coordination skills to deliver outstanding operational support to the Supporter Led Fundraising department. You will manage a network of key stakeholders, providing optimal project support with tools, systems and processes, allowing supporter facing staff to maximise fundraising opportunities and deliver a great supporter experience in line with department strategy.

• Working in partnership with other teams across the organisation and within Supporter Led Fundraising to ensure a consistent and seamless experience for all supporters.

• Working with all operational colleagues to ensure operational support is delivered efficiently, enabling the department to deliver its core business activities

• Providing operational support to the Compliance Manager and always adhering to all CRUK data protection and financial policies

• Establishing a key role in the development and streamlining of processes, procedures and documentation for internal staff and external supporter audiences to ensure efficiencies and the best possible supporter journey

• Ensuring department details are kept up to date on all relevant touchpoints and all supporter activity is accurately recorded on our systems to agreed standards and timeframes

• Overseeing department inboxes and internal queries, ensuring trends are acted upon in conjunction with the Business Operations Manager

• Supporting a range of Supporter Led Fundraising and Operations projects to ensure milestones are met by sharing subject matter expertise and knowledge of internal processes, and by managing relationships with relevant stakeholders

• Relevant experience of organisation and coordination, with the ability to work to tight deadlines, manage own workload, and delegate work within a team

• Excellent communication and influencing skills with strong experience of stakeholder management

• Relevant experience of building strong professional relationships with a range of internal stakeholders at all levels

• Excellent attention to detail

• Ability to plan effectively, manage multiple activities and deliver to deadlines

• A good understanding of Excel and other Microsoft Office programs is advantageous

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

For the full job description and more information about working with us please email [email protected]

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

For more information on this career opportunity please visit our website or contact us at [email protected].  

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, Twitter and YouTube.

There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential. 

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner. 

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at [email protected]. 

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.