Senior Business Solutions Consultant

Location: İstanbul or Ankara

Working Style: Hybrid

Overview

We are looking for a “Senior Business Solutions Consultant” to join our growing “Solutions Consulting” team! If you are fluent in both English and Turkish and passionate about analyzing business needs, we believe this opportunity could be a great fit for you.

Who we are

SESTEK is a global technology company developing AI-powered conversational solutions that empower organizations to be data-driven, enhance efficiency, and offer superior customer experiences. We are an R&D center, and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

As of 2022, we are part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and we have grown into an international organization with over 500 dynamic team members.

We have a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.

What we expect

• Learning and becoming an expert in SESTEK’s Agentic AI
• Analyzing customer needs and designing the best-fit solutions using Sestek products
• Working closely with customers’ business and technical teams
• Providing consultancy, training, and best practice guidance for Sestek solutions
• Supporting customers in improving AI assistant performance and conversation experiences
• Building strong customer relationships to increase product adoption and customer satisfaction
• Assisting with critical customer requests and issue escalations when needed
• Reporting customer feedback, product demands, and improvement opportunities to internal teams

Who we are looking for

• University degree in science or engineering (not determinant for this position)
• Excellent verbal and written communication skills in Turkish and English
• Minimum 4 years of work experience, including at least 3 years in business analysis or product/project consultancy (AI, IT or call center technologies)
• Good knowledge of MS Office, basic data analysis, and diagramming tools (Visio, Draw.io)
• General knowledge of customer interaction technologies (telephony, contact center, mobile, webchat, etc.)
• Eager to learn and adaptable to technology changes
• SQL and API experience is a plus
• Experience in speech technologies or Conversational AI is a plus
• Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus
• Effective presentation skills are a plus
• Driver’s license (class B) is a plus

We're also looking for

• A strong can-do attitude and a hands-on, solution-oriented approach: you see what needs to be done and take action.
• A strong sense of ownership and accountability: you take responsibility, follow through, and don't wait to be told what to do.
• A flexible and collaborative mindset: you enjoy working across teams and are willing to contribute beyond your core responsibilities when needed.
• A willingness to roll up your sleeves, step in where needed, and help the team get things done, even when it falls outside your usual scope.

What we can offer you

• A chance to be part of a company specializing in artificial intelligence, where you'll work on real products with real impact.
• Flat organizational structure and an energetic team that moves fast and values your voice, so you own outcomes, not just tasks.
• Freedom to try new ideas and build your own solutions, in a culture where failing fast is fine as long as we learn from it.
• Flexible/hybrid working style with the option to work from our İstanbul or Ankara office.
• Private health insurance, meal card, and transportation allowance.
• Incentive for graduate and postgraduate studies.
• Training opportunities for technical and personal development, and support for certificate programs related to the field, in a culture that encourages you to stay curious and keep learning.
• Budget for external activities with your colleagues, organized by the SESTEK Social Activity Committee.
• Birthday celebrations, parties, happy hours, and seasonal events.
• Breakfast and healthy snacks available all day long in the office.
• Exclusive discounts at our partner institutions.

At SESTEK, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, or genetic characteristics.

As SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Privacy Notice regarding the processing of your personal data via the links: English Version / Turkish Version