Location: İstanbul or Ankara
Working Style: Hybrid
Overview
We are looking for a “Senior Business Solutions Consultant” to join our growing “Solutions Consulting” team! If you are fluent in both English and Turkish and passionate about analyzing business needs, we believe this opportunity could be a great fit for you.
Who we are :
Sestek is a global technology company helping organizations with Conversational Solutions to be data-driven, increase efficiency, and deliver better experiences for their customers. Sestek’s AI-powered solutions are built by a team of 100+ engineers working on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. Recently we have been acquired by Unifonic, a leading Communications Platform as a Service (CPaaS) provider.
What we expect :
- Learning and becoming an expert in Sestek’s Agentic AI
- Analyzing customer needs and designing the best-fit solutions using Sestek products
- Working closely with customers’ business and technical teams
- Providing consultancy, training, and best practice guidance for Sestek solutions
- Supporting customers in improving AI assistant performance and conversation experiences
- Building strong customer relationships to increase product adoption and customer satisfaction
- Assisting with critical customer requests and issue escalations when needed
- Reporting customer feedback, product demands, and improvement opportunities to internal teams
Who we are looking for :
- University degree in science or engineering (not determinant for this position)
- Excellent verbal and written communication skills in Turkish and English
- Minimum 4 years of work experience, including at least 3 years in business analysis or product/project consultancy (AI, IT or call center technologies)
- Good knowledge of MS Office, basic data analysis, and diagramming tools (Visio, Draw.io)
- General knowledge of customer interaction technologies (telephony, contact center, mobile, webchat, etc.)
- Eager to learn and adaptable to technology changes
- SQL and API experience is a plus
- Experience in speech technologies or Conversational AI is a plus
- Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus
- Effective presentation skills are a plus
- Driver’s license (class B) is a plus
What we can offer you :
- A chance for being part of a company specialized in artificial intelligence
- Flat organizational structure and an energetic team
- Flexible/hybrid working style
- Private health insurance, meal card, transportation allowance
- Monthly budget for external activities with your colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
- Birthday celebrations, parties and happy hours, "Welcome to Spring/Fall" events
- Breakfast and healthy snacks at office all day long.
At Sestek we believe in all-inclusive organizational culture. We respect diversity and inclusion. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.
As SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Privacy Notice regarding the processing of your personal data via the links: English Version / Turkish Version
Skills Required
- Minimum 4 years of work experience including 3 years in business analysis or consultancy
- Excellent communication skills in Turkish and English
- Good knowledge of MS Office, data analysis, and diagramming tools
- General knowledge of customer interaction technologies
- SQL and API experience
- Experience in speech technologies or Conversational AI
- Presentation skills
- Driver's license (class B)
What We Do
SESTEK is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe. SESTEK was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.
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