Senior Business Program Lead

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Serve as a strategic and execution partner to the VP, Business Operations, acting as an extension of leadership to drive operating cadence, execution discipline, and transformation priorities. Translate strategy into actionable plans, enable leadership decision-making through structured insights, and ensure alignment, governance, and delivery across a globally distributed organization.

Key Responsibilities

 

1) Chief of Staff (Primary Focus ~70%)

 

Run the Office of the VP

• Own annual, quarterly, and monthly planning cycles
• Establish and manage a structured operating cadence (weekly reviews, ELT forums, governance)
• Track priorities, decisions, and outcomes across the VP portfolio

Executive Enablement

• Prepare high-quality executive materials (updates, board decks, narratives, talking points)
• Shape leadership discussions by setting context, framing options, and driving clarity
• Proactively identify risks, gaps, and dependencies and recommend mitigation actions

Strategic Execution & Portfolio Management

• Translate strategic priorities into actionable roadmaps and execution plans
• Maintain a consolidated view of initiatives (status, risks, outcomes)
• Ensure alignment across US and India leadership teams

Leadership Coordination & Influence

• Act as a central integration point across senior leaders
• Drive cross-functional alignment and resolve execution bottlenecks
• Build trust and influence without formal authority

 

2) Business Analysis & Delivery Enablement (~30%)

• Support cross-organizational initiatives and transformation programs by applying structured analysis
• Finance & Business Performance: Partner with Finance to track financial performance (revenue, expenses, productivity) and provide forward-looking analysis to support planning cycles and executive decisions.
• Headcount Governance: Drive headcount planning and tracking (capacity vs demand, vacancies, efficiency), ensuring alignment to business priorities and productivity targets.
• Reengineering & Efficiency Tracking: Monitor reengineering initiatives, quantify delivered benefits (cost, FTE, cycle time), and ensure realization of targeted efficiencies across operations.
• Transformation Execution: Support delivery of the transformation agenda by tracking key initiatives, dependencies, and financial/operational impact, ensuring strong governance and execution discipline

3) Metrics, Insights & Performance Management

 

• Design and maintain executive dashboards and scorecards across operations (service, productivity, quality, risk)
• Convert complex data into clear, actionable insights for leadership decisions
• Drive accountability by linking initiatives to measurable outcomes

4) Communication & Change Leadership

 

• Develop and drive clear, consistent communication across leadership and teams
• Support change initiatives through structured messaging, adoption tracking, and feedback loops
• Enable effective cross‑time zone collaboration across global stakeholders

Success Measures

 

• Leadership Effectiveness: Improved decision velocity, clarity, and follow-through at the VP/ELT level
• Execution Discipline: High visibility and control over priorities, risks, and outcomes
• Business Impact: Measurable improvement in operational KPIs tied to initiatives
• Stakeholder Confidence: Strong alignment and trust across senior leaders

Required Qualifications

• Bachelor’s degree required
• Proven experience in Chief of Staff, Strategy, PMO, or Business Operations roles
• Strong analytical and problem-solving capabilities
• Exceptional written and verbal communication skills, with ability to engage senior leadership
• Ability to simplify complex business problems and drive structured solutions
• Strong working knowledge of Excel, PowerPoint, and data analysis tool

Preferred Qualifications

• Experience in financial services / wealth management / operations at scale
• Exposure to large transformation programs or digital initiatives
• Familiarity with process improvement methodologies (Lean/Six Sigma)
• Experience supporting C-suite or senior executives in a CoS capacity

Core Competencies

• Strategic thinking with a strong bias for execution
• Structured problem-solving and analytical rigor
• Executive presence and communication excellence
• Stakeholder management and influence
• High ownership, accountability, and resilience

Role Fit (What we are really hiring for)

• A“mini-COO for the VP’s office” – someone who can run the engine
• A strategic thinker who executes relentlessly
• A storyteller with data depth (not just slides, but substance)
• A connector across silos – drives outcomes, not just coordination

Position Details

• Location: Gurugram (with occasional expectation to work from Noida based on business requirements)
• In office expectations – Minimum of 3 days in a week
• Shift timings – 2 PM to 10:30 PM with flexibility depending on business requirements
• Reporting: VP, Business Operations
• Band/Level: Band 33, Group Lead

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full time(2:00p-10:30p)AWMPO AWMP&S President's OfficeBusiness Support & Operations

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.