Cohere Health
Cohere Health provides intelligent prior authorization as a springboard to better quality care and outcomes.

Senior Business Process Analyst

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Employer Provided Salary: 80,000-95,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled.  That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview:

The Senior Business Process Analyst position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. 

The Client Experience team is seeking an experienced, results driven team member to support strategy, process design, planning, implementation and management of new programs including ongoing leadership of specific key initiatives within the Service Operations and Client Success teams. A major component of this role is scoping information with clients and using understanding of their current process to develop sustainable, beneficial solutions to implement. The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results. We need you to be a project manager who tenaciously makes sense of disjointed processes or systems, continually striving for the best possible operational outcomes in a Care and Service Center Operations model.  This position is always evolving. We encourage you to be authentic and think about how your strengths and interests align with our mission. You will need to be an agile thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the organization’s structure of an up and coming company with exponential growth opportunity.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

  • Design and execute support for change management/landing plans to ensure inclusive, complete, successful implementation of new processes, programs and pilots
  • Scope current processes with clients, develop ideal future state, and work through client-organization partnership to achieve workflow alignment.
  • Ongoing process improvement for external clients to find opportunities to reduce operational burden and create beneficial workflow impacts.
  • Creation of process flows, Policies & Procedures, Job Aides playbooks and training material
  • Responsible for driving several work types across cross functional areas within Cohere and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align multiple parties, who will often have different priorities to achieve the needed results to support the business
  • Risk remediation and opportunity identification with strong emphasis on solutions
  • Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
  • Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
  • Build and cultivate relationships with cross-functional teams within the organization and with external partners
  • Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
  • Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results

Your background & requirements:

  • Strong operations, execution-oriented strategic business administrator who is as comfortable in the ideation phase as they are in the implementation phase 
  • Strong communication skills, able to take unstructured information and structure it
  • Strong skills cultivating relationships with external clients, including running discovery sessions, providing data-driven guidance, and presenting end to end solutions
  • Ability to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with grace
  • Have demonstrated success and experience in large scale change management, process design, and/or business management roles
  • Ability to work cross functionally across remote teams
  • Ability to understand the business needs and create practical solutions to execute operational strategies that support those needs
  • Intellectual curiosity with a strong desire to investigate a problem, truly understand it, and work to a viable solution
  • Strong analytical skill working with datasets and being able to synthesize different sources of data to draw actionable insights that drive business outcomes.
  • 5-7 years of applicable Business Management/Project Management experience required
  • 5+Years of client management experience required
  • 5+Years of prior authorization/UM experience required
  • 3-5 Years Operations experience in a Contact Center/Production environment preferred 
  • Project management – including defining project plans, assigning work streams, defining and measuring against launch goals, resource assessment, decision making and reporting
  • Proficient in Lucid Charts (Excellence in Vizio can be substituted here)
  • Proficient in G suite applications 
  • Creation of reporting materials, training guides, etc,  that breaks complex processes and information into understandable and relatable terms
  • Proficient in developing presentations that tell a complete story
  • Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
  • Thrive in a fast paced, self directed environment
  • You understand that this position is very fluid and the term “not my job” doesn’t exist

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $80,000-$95,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.



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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Cohere Health Perks + Benefits

Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Employee awards
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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