The Role
Oversee payment channel systems, organizational platforms, testing, deployments, refunds, commissions, service limits, and regulatory communications. Resolve retail customer complaints, coordinate cross-functional process reviews, support system integrations, and address operational or compliance issues with the NTRA and Central Bank of Egypt. Ensure systems align with business needs while improving customer satisfaction, service quality, and operational efficiency.
Summary Generated by Built In
A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.
At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
- Address and resolve complaints from retail customers to ensure satisfaction, improve customer experience, and enhance retail operations
- Oversee the payment channels system to ensure its proper functioning and address any issues related to this payment platform.
- Act as the main point of contact and oversight for all diverse systems within the organization, ensuring their alignment with business objectives and addressing any operational concerns.
- Conduct User Acceptance Testing (UAT) and other testing activities for new releases, change requests, and service integrations to ensure quality and functionality.
- Participate in meetings to review processes, changes, or issues to ensure clarity and alignment among stakeholders.
- Oversee credit back transactions, refunds, and merchant commissions to ensure accurate financial adjustments and compliance with policies.
- Implement and test deployment activities, adjust service limits, and configure systems to meet business needs and enhance operational efficiency.
- Oversee communications with the National Telecommunications Regulatory Authority (NTRA) and the Central Bank of Egypt (CPA) to resolve regulatory or compliance issues.
Requirements
- 2-4 years of experience in the same role or any related field.
- Computer & MO Literacy.
- Ability to work under pressure & stressful conditions.
- ability to collaborate effectively across various departments.
- Well organized and flexible.
- Solid background to Company products & services.
- Organized with highly focused diligence.
- Strong result-oriented and customer-focused mentality.
Benefits
- Embark on an exciting journey with the Fin-Tech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
Skills Required
- 2–4 years of experience in the same role or a related field
- Computer and Microsoft Office literacy
- Ability to work under pressure and stressful conditions
- Ability to collaborate effectively across departments
- Well organized and flexible
- Solid background in company products and services
- Highly focused diligence and organizational skills
- Strong results-oriented and customer-focused mentality
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The Company
What We Do
Al Ahly Momkn, a subsidiary of the National Bank of Egypt (NBE), is a fast-evolving fintech company delivering secure, scalable financial platforms and frictionless payment solutions. It is committed to promoting convenient financial services for business owners, service providers, and consumers across Egypt, enabling them to manage their financial operations independently and simplify financial management to ensure clarity, confidence, and effortless control over their money.
