Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — all from one platform.
rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 12 active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise.
Headquartered in New York. Learn more at repurpose.global
About this role
You'll work closely with Customer Success, Business Operations, and other internal teams to turn currently manual and sometimes ad-hoc processes into clear, reliable workflows. This is a hands-on role for someone who can work independently, spot gaps, build processes where they don't exist, and follow through to make sure they work in practice. You'll also have an opportunity to improve how we track information and identify opportunities to automate repetitive work.
About you
You have 3–5 years of experience in business operations, revenue operations, customer operations, sales operations, or a similar role, ideally in a fast-growing or startup environment.
You're highly organized and extremely detail-oriented, with the ability to manage multiple manual workflows, follow-ups, deadlines, and stakeholders independently while maintaining a high level of accuracy.
You're strong with data and spreadsheets and can maintain accurate operational trackers and dashboards, spot inconsistencies, and translate data into clear insights and actions for different stakeholders.
You're a critical thinker and strong problem solver who is comfortable working in ambiguous or undefined environments.
You're strong at building and improving processes, with the ability to identify gaps and dependencies, create clear roles, steps, ownership, and SLAs from the ground up, and continuously refine workflows to improve visibility and reduce manual work.
You're a clear, proactive communicator and effective stakeholder manager who is comfortable navigating different teams, following up with customers and internal stakeholders, and keeping work moving without constant direction.
What you'll do
Own customer footprint operations end to end, from setting up footprint requirements and coordinating customer follow-ups through submission, review, data validation, and finalization, ensuring information is accurate and completed on time.
Manage the operational workflows that support billing and renewals, working closely with Finance and Customer Success to ensure footprint data is accurate, billing inputs are up to date, and upcoming or delayed customer requirements are visible and actioned on time.
Build and maintain clear visibility across key customer operations, including submitted and outstanding footprints, renewal requirements, contract expirations, customer requests, and other operational milestones, proactively flagging gaps and risks to the right stakeholders.
Coordinate directly with customers on operational requirements, following up on outstanding information, communicating clearly and tactfully, and escalating relationship-sensitive issues to the appropriate Customer Success Manager.
Build, improve, and operationalize processes across Customer Success and Finance, turning ad-hoc workflows into clear, repeatable ways of working, clarifying ownership and SLAs, improving data quality, and identifying opportunities to reduce manual work through better tools or automation.
Compensation & Benefits
Competitive salary + equity. The compensation range for this role is INR 14 LPA - 18 LPA
Health Insurance for OPD and IPD + Accident Insurance Cover for you, your spouse, and children
Flexible PTO – Your Birthday Off!
Paid Parental Leave
We offer a flexible salary range for this job posting that will be customized based on the qualifications of the chosen candidate. Our compensation strategy takes into account various factors, including experience, knowledge, skills, abilities, internal equity, and market alignment. If this is out of your preferred range, we’d still encourage you to apply as we value the right fit over anything else!
Additional Information
This role is based in Bangalore, India, and will work closely with our global Finance, Customer Success, and Operations teams.
We have a truly global team - with members across the USA, India, Sri Lanka, and Portugal.
rePurpose Global is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We aim to reflect the global industries, brands, and markets we help navigate packaging compliance — and we welcome, support, and empower all the diverse individuals building the infrastructure for packaging compliance and a more sustainable global economy.
Research shows that women and underrepresented groups often apply to roles only if they meet 100% of the qualifications. We encourage you to break that statistic. If you're passionate about this role and our mission, even if you don't meet every qualification, we look forward to receiving your application.
Skills Required
- 3–5 years of experience in business operations, revenue operations, customer operations, sales operations, or a similar role
- Experience in a fast-growing or startup environment
- Highly organized and extremely detail-oriented
- Ability to manage multiple workflows, follow-ups, deadlines, and stakeholders independently
- Strong spreadsheet and data skills, including maintaining trackers and dashboards
- Ability to identify inconsistencies and translate data into insights and actions
- Critical thinking and strong problem-solving skills in ambiguous environments
- Experience building and improving operational processes, including roles, steps, ownership, and SLAs
- Clear, proactive communication and effective stakeholder management
- Ability to coordinate with customers and internal stakeholders independently
What We Do
rePurpose Global is the world’s leading Plastic Action Platform, bringing together brands, consumers, innovators, and policymakers to collectively combat the plastic waste crisis. Through its pioneering solutions across the circular economy value chain, rePurpose has helped more than 300 companies measure, reduce, and take action on their plastic footprints, while driving systems change on a global scale. rePurpose Impact Projects have recovered over 15 million kilograms of plastic waste from the environment to date, protecting vulnerable coastal regions across the Americas, Africa, and Asia. In doing so, the organization has enabled the delivery of waste management services to millions of people for the first time, while positively impacting the lives of thousands of marginalized waste workers across the world. Founded in 2016, rePurpose Global now employs over 70 full-time team members across offices worldwide. For more information, please visit https://repurpose.global/. If you'd like to work with us, head on over to our Careers Page to look at the open positions and browse through their job descriptions: https://www.business.repurpose.global/careers
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