It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
- Execute and perform operational processes related to service delivery, focusing on maintaining SLAs with high accuracy amidst growing volumes and demand.
- Work with various teams (Product, Finance, Engineering, Marketing, and Market Management teams) to onboard a scalable system to serve our markets.
- Onboard new partnerships and develop as well as implement Standard Operational Procedures across teams.
- Troubleshoot and solve cases that arise in delivering our operational processes.
- Turn data into actionable insights about our users to drive product decisions, explain trends across data sources, potential opportunities for growth or improvement, and data caveats for data analysis,
- Analyze our processes and initiate changes and improvements to help scale our operations and enhance user experience.
- Develop, refine, and maintain documentation of operational procedures and best practices to facilitate team knowledge sharing.
- Navigate changes in product and tooling while being at the forefront of ensuring efficient service delivery.
Requirements
- Bachelor's degree in Computer Science and Computer Engineering, or other relevant fields (Mathematics, Electrical Engineering, IT, Chemistry, Physics, Engineering Science, STEM) from reputable universities with minimum GPA of 3.5/4.0.
- 3 year or more of working experience.
- Experience in the travel industry, other technology company, or global consulting field is a plus.
- Excellent analytical skills and ability to interpret complex data to drive decision-making.
- Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within deadlines.
- Ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- Excellent communication skill in English, both written and verbal, with the ability to present ideas and influence stakeholders effectively.
- Ability to quickly learn and absorb new knowledge in the fast-changing and dynamic industry, and synthesize learnings into strategic growth levers that generate tangible business impacts.
- Passion about helping our customers, natural curiosity, comfort in operating in ambiguity and creative solution building.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.
With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.
.jpg)
