Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
We are looking for a Senior Business Operations Analyst to support our Service organization in Italy by connecting business operations, financial performance and continuous improvement.
Directly reporting to the Country Service Manager, this role acts as a bridge between Service and Finance in alignment with Sales Operations and Continuous Improvement initiatives and with Service Europe guidance, ensuring that operational and financial data are accurate, up to date, and translated into meaningful insights that support effective decision-making.
The successful candidate will play an important role in monitoring business performance, analysing customer profitability, supporting financial planning and forecasting, and identifying opportunities to improve operational efficiency and business results, in alignment with Service Europe guidance.
The role is hybrid, and it requires 3 days per week working from the office in Milan.
Responsibilities• Providing Service Business Operations support across local organizational units and Service Europe integrated processes or functions.
• Working collaboratively with local and Europe Service Business partners to identify change targets, formulate analytical insights and change management plans and build improvement recommendations: target areas may include KPIs for direct Field Service, Third Party Service, Spare Parts usage, Revenue, Gross Margin or other Finance operations (like accruals etc.).
• Ensuring Service Business models and processes are analyzed from multiple aspects (quality and not only financial indicators) to make correct make or buy decisions.
• Following up to identify successes, areas for improvement, and lessons learned.
• Delivering Italy-led programmes/change on time and in budget with quality.
• Producing & actioning the insights to ensure Italy is performing to target against financial & operational KPIs.
• Producing & actioning the insights to drive Continuous Improvement initiatives across Italy.
• Ensuring that the governance process around the annual budget definition and the weekly and monthly forecast reviews KPIs and economics are robust and aligned with Service Europe guidance.
Areas of responsibility
• Service Business Operations & reporting for Italy, in alignment with Service Europe guidance.
• Program management for Italy-led programmes and on global programmes.
• Change management for Italy-led initiatives.
• Managing & delivering Italy-led Continuous Improvement initiatives.
• Supporting the Country Service Manager to meet and exceed revenue and gross margin budget.
• Strong track record in P&L ownership and financial performance improvement.
• A Master's degree in Economics, Business Administration, Managerial Engineering, or a related field.
• Approximately 4–6 years of relevant professional experience, preferably in Service Business, Service Operations, or a similar operational business environment.
• Experience in financial analysis, business controlling, business operations, or performance management.
• Good understanding of profit and loss statements, customer profitability, cost structures, budgeting, and forecasting.
• Experience analyzing operational data and identifying opportunities to improve business performance.
• Experience working with ERP systems; SAP is preferred, but experience with other systems, such as Oracle, is also relevant.
• Strong data-analysis skills and the ability to extract, interpret, and present information in a clear and structured manner.
• Excellent English-language skills, both written and spoken, to collaborate effectively with international stakeholders.
#LI-TM1 #LI-Hybrid
About UsWhy should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Skills Required
- Master’s degree in Economics, Business Administration, Managerial Engineering, or a related field
- Approximately 4–6 years of relevant professional experience
- Experience in financial analysis, business controlling, business operations, or performance management
- Understanding of profit and loss statements, customer profitability, cost structures, budgeting, and forecasting
- Experience analyzing operational data and identifying business-performance improvement opportunities
- Experience working with ERP systems
- Experience with SAP
- Strong data-analysis skills and ability to present information clearly and structurally
- Excellent written and spoken English-language skills
- Experience in Service Business, Service Operations, or a similar operational business environment
Diebold Nixdorf Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diebold Nixdorf and has not been reviewed or approved by Diebold Nixdorf.
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Healthcare Strength — Feedback suggests core coverage includes medical, dental, vision, HSA/FSA options and mental-health support as part of a comprehensive package. Life and disability insurance are also included.
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Leave & Time Off Breadth — Feedback suggests access to PTO, paid holidays, and sick time, along with parental/family leave. Adoption assistance is also noted among leave-related supports.
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Wellbeing & Lifestyle Benefits — Feedback suggests certain roles include practical perks like a company vehicle, alongside programs such as tuition reimbursement and employee assistance. Wellness initiatives and some flexible work options are part of the overall package.
Diebold Nixdorf Insights
What We Do
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 22,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation
