JOB Requirement Details /Summary
8 - 12 years on Dynamics CRM (including Dynamics 365 CE Field service, which is a must)
Must have demonstrable experience in Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant / Business Analyst in at least
Two large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM (Sales / Service / Marketing / Field Service) multiple integrations and multi-geo rollouts
Must have thorough knowledge of and experience in implementing at least two modules of Dynamics 365 CRM, viz. Sales / Service / Field Service / Marketing
Excellent customer facing and documentation skills
Should have demonstrable experience in conducting customer facing requirements workshops, JAD sessions, capture and documentation of User stories, building product backlog, conducting functional fit-gap analysis, authoring BRD / FSD and getting them signed-off by customers
Must have some experience in modern workloads:
Power platform: specially Power Automate and Power BI, experience in Power Apps in preferred
Experience in Azure AI / ML, Azure IOT platform and Virtual Agent is high preferable
Good team handling and customer facing skills.
About Columbus:
Columbus is a global IT services and consulting corporation with more than 2,200 employees serving our customers worldwide. We bring digital transformation into your business and position you to thrive far into the future. We offer a comprehensive solution portfolio with deep industry knowledge, extensive technology expertise and profound customer insight. We have proven this through 29 years of experience serving more than 5,000 customers worldwide.
Skills Required
- 8-12 years experience on Dynamics CRM including Dynamics 365 CE Field Service
- Experience as Functional Consultant/Business Analyst on at least two end-to-end large Dynamics 365 CRM implementations with complex functionality, multiple modules, integrations, and multi-geo rollouts
- Experience implementing at least two Dynamics 365 CRM modules (Sales, Service, Field Service, Marketing)
- Excellent customer-facing and documentation skills
- Experience facilitating requirements workshops/JAD, capturing user stories, building product backlog, conducting functional fit-gap analysis, and authoring BRD/FSD with customer sign-off
- Experience with Power Platform (Power Automate and Power BI)
- Experience with Power Apps
- Experience with Azure AI/ML, Azure IoT platform, and Virtual Agent
- Good team handling and customer-facing skills
What We Do
Columbus is a global IT services and consulting company with more than 1,800 employees serving our customers worldwide. We bring digital transformation into your business, help maximize your value chain and position you to thrive far into the future. Columbus’ innovative solutions and services portfolio 9 Doors to Digital Leadership® delivers end-to-end digital solutions like cloud ERP, Digital Commece, Data & Analytics, and Application Management that address the lifecycle and sustainability demands of the Manufacturing, Retail & Distribution, Food, Rental & Lease and Fashion industries. We offer a comprehensive solution portfolio with deep industry knowledge, extensive technology expertise and profound customer insight. We have proven this through 30 years of experience serving more than 5,000 customers worldwide. Let us help you realize the full potential of your business.
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