Senior Business Consultant - SPM (ServiceNow)

We Lead. We Transform. We Deliver.

About Cask: 

As an industry-recognized leader and pure-play ServiceNow Elite partner, Cask designs, enables and sustains digital transformation for enterprise clients across both private and public sectors. Cask is a multi-award-winning firm, having earned ServiceNow’s "Creator Workflow" award, "Americas Elite Partner of the Year," and "Global Elite Partner of the Year" awards. Cask’s end-to-end solutions enable organizations to make the most of their ServiceNow investments, reducing costs and improving the quality of services across the enterprise. Our portfolio includes strategy, implementation, modernization, digital transformation, and cloud-managed services that span across ServiceNow’s Technology, Customer, Employee, and Creator workflows.

Cask is seeking a high-performing, results-oriented individual to guide our clients in adopting and adapting ServiceNow best practices in the most efficient and effective way to ensure maximum return on their investment. The ideal candidate is seen as a thought leader with a broad and deep understanding of IT infrastructure and asset-related business process concepts and able to drive the development of solutions to problems and critical IT asset management efforts, often for the most complex or difficult customer situations.

Job Summary:

Cask is looking for an experienced Business Solutions Consultant with a deep background in Strategic Portfolio Management (SPM), ideally gained in complex IT environments, such as an internal IT PMO or major ERP transformation. This role is for professionals with a robust understanding of SPM tools and processes and who have the insight to advise executive stakeholders on the design and optimization of portfolio-level business strategies. We are looking for someone with extensive experience in enterprise-level portfolio management and strategic advising, particularly with expertise in translating complex business requirements into ServiceNow-based solutions.

Here’s what you’ll dive into:

• Strategic Advisory on SPM: Serve as a trusted advisor to clients by bringing advanced expertise in SPM and guiding portfolio-level decision-making, driving high-impact strategic outcomes
• Advanced Business Process Re-engineering: Lead workshops with senior client stakeholders to redefine and optimize business processes at the portfolio level, with an emphasis on holistic process improvement and alignment with long-term business goals
• Bridge Business and Technical Requirements: Collaborate with technical architects and delivery teams to translate complex business needs into scalable solutions on the ServiceNow platform
• Develop Strategic Documentation: Craft strategic roadmaps, high-level process frameworks, and executive-level documentation to support SPM initiatives and decision-making
• Executive Client Engagement: Engage directly with senior managers and executives to align SPM initiatives with organizational objectives, utilizing data insights to support long-term strategies
• Data-Driven Insights and Analytics: Leverage data and industry expertise to drive portfolio analysis, enabling clients to optimize their business structures and achieve portfolio-wide efficiencies
• Enablement of Customer Success: Support clients in envisioning ServiceNow's SPM capabilities and future-proofing their portfolio strategy to deliver value across the organization
• Go to Market and Pre-Sales Support: Work closely with account teams in the design of ServiceNow SPM delivery engagements and support customer demos/meetings to help prospective clients envision what it’s like to work with Cask.

Here's what you'll bring to our table:

• Education: BS or BA degree in Business or related field or equivalent experience
• Strategic SPM Expertise: 7+ years in strategic portfolio management
• Business Acumen and Executive Communication: Proven track record of influencing senior stakeholders, with the ability to present complex ideas clearly and advise on long-term business transformations
• Financial Analysis and Portfolio Budgeting: Skilled in portfolio budgeting, cost analysis, and financial modeling, focusing on portfolio-level impacts
• ServiceNow SPM Proficiency: Direct experience with ServiceNow’s SPM suite (e.g., Demand, Resource, Project, and Portfolio Management) with a focus on strategic configuration and optimization
• Technical Collaboration: Ability to work with architects to translate business requirements into platform-level configurations without managing individual project tasks
• Organizational Change Management (OCM): Solid understanding of OCM principles, ensuring smooth transitions for enterprise-level changes
• Methodologies: Familiarity with Agile, hybrid delivery models, and frameworks like SAFe, focusing on portfolio and program-level governance over individual project delivery
• Business Process and Capability Mapping: Ability to design and implement business process frameworks that support enterprise-wide strategy

This role is ideal for strategic portfolio management professionals with a passion for guiding business-wide transformations using ServiceNow. If your background is primarily in project management, this may not be the right fit. We are seeking a visionary who can partner with executives to shape the future of their portfolios. Also, preference will be given to candidates who already have the Certified Implementation Specialist certifications for Strategic Portfolio Management (SPM) and Application Portfolio Management (APM). Individuals who do not possess these certifications will be required to obtain them in the first 90 days.

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn, Facebook, and Twitter!

Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Note: Base salary range is $127,500 to $172.500. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.