Senior Business Applications Specialist

Mission-Driven Career Opportunity

One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As IT Specialist, you'll play an integral role in our vision of a world where everyone has a safe and affordable place to live. 

Why Join Habitat?

• Competitive salary and benefits 
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO 
• Career development and promotion opportunities
• Casual working environment 
• Retirement planning a 403(b) with 3% organizational match

Position Purpose

The Senior Business Applications Specialist supports organizational excellence and innovation by developing a deep understanding of business strategy and operational needs, translating those needs into documented workflows and requirements, and executing solutions as required. This role may also include developing coded solutions and administering multiple systems. The position’s responsibilities are distributed as follows:

• General Business Analyst (~40%) – The Specialist is responsible for gathering and documenting business processes, as well as defining requirements across a variety of systems. They design and implement solutions where appropriate and collaborate with external vendors when needed. The role includes supporting requirements, analysis, and implementation for platforms such as eSignature solutions, Salesforce, and other SaaS applications.
• SmartSheet (~25%): This includes requirements gathering, solution development, documentation, and production support. The Specialist works closely with the lead SmartSheet architect to ensure implementations are secure, scalable, and resilient.
• Systems Admin and Support (~20%): The Specialist serves as the primary administrator and support contact for various systems, including eSignature and accounting platforms. They may also provide supplemental infrastructure support on an as-needed basis when the primary support team requires assistance or is unavailable.
• Technology strategy and exploration (~15%): The Specialist contributes to evaluating and advancing emerging technologies, including Generative AI, business process automation, and predictive analytics. This may involve leading initiatives or partnering with consultants and subject matter experts to design and implement innovative solutions to business challenges.

Essential Functions

• Support Senior SmartSheet Admin as they architect and guide system-wide changes and customizations for improved effectiveness and constituent engagement
• Conduct hands-on implementations when necessary
• Document key systems processes and solutions
• Manage user access on key business systems, identify, define, and implement systems-based solutions to business needs
• Elicit and capture requirements and process flows for various business areas in support of technology implementations and process improvements
• Understand and create documentation of Habitat Charlotte business practices and constituency across numerous systems

Required Knowledge, Skills and Abilities

• Experience with a wide variety of software packages and no-code/low-code tools such as SQL, MS Power Tools, etc; ability and desire to learn new technology and software on the fly
• Familiarity with IT best practices around systems design, coding, and releases
• Highly process focused, able to identify, elicit, and document business and systems processes
• Communication skills and experience interacting with multiple constituencies
• Flexible and responsive to accommodate changes, while maintaining confidentiality of sensitive information
• Enthusiasm for teamwork, learning, accuracy, initiative, and critical thinking
• Ability & maturity to work on multiple tasks simultaneously and prioritize appropriately
• Detail oriented with excellent organizational and time-management skills
• Proficiency in Microsoft Office applications
• College degree or equivalent
• Preferred: Prior experience with SmartSheet, Salesforce, and/or other coding languages

Work Environment

This position requires working primarily indoors in an office setting.

Physical Demands

• Ability to work at computer
• Ability to help set up for special events

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required. 

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.