Senior Business Analyst

Key Responsibilities

Facilitate effective communication with client project stakeholders regarding project status, requirements clarity, and delivery recommendations.

Elicit, document, and manage business requirements from product owners and stakeholders.

Translate requirements into well-defined user stories, acceptance criteria, and functional specifications in Jira/Confluence.

Facilitate backlog grooming, sprint planning, and stakeholder review sessions in collaboration with engineering and QA.

Conduct gap analyses and workflow mapping to identify process improvements on the BX platform.

Support UAT (user acceptance testing) planning, test script preparation, and stakeholder sign-off.

Produce clear documentation including BRDs, process flows, data dictionaries, and use case diagrams.

Engage in agile software development including daily stand-ups, sprint planning, team retrospectives, and governance activities.

Minimum Qualifications

• Experience/expertise in the following areas specified below:

• Elicit and document requirements from business and technical stakeholders in a software product environment

• Author user stories, acceptance criteria, BRDs, and process documentation to a high standard

• Facilitate agile ceremonies and manage backlog priorities in Jira and Confluence

• Support UAT planning and execution, serving as a liaison between business and QA teams

Must-Have Skills & Tools:

• Methodologies: Agile/Scrum

• Tools: Jira, Confluence, Slack/Teams

• Deliverables: User stories, BRDs, process flow diagrams, data dictionaries, use cases




Good to Have Skills:

• Experience in clinical trials, healthcare IT, or regulated software environments (GxP, 21 CFR Part 11)

• 3+ years of business analysis experience in a software product or professional services environment.

• Proven ability to communicate technical concepts clearly to non-technical audiences.

• Strong interpersonal and stakeholder management skills.

• English proficiency.

Additional Experience Desired

• CBAP or equivalent business analysis certification.

• Familiarity with API concepts and ability to review technical specifications.

• Experience in a multi-vendor delivery model.

• Excellent problem-solving skills and a proactive attitude towards challenges.

BENEFITS

• Medical & dental insurance - with employee contributions

• LTD, Life & AD&D insurance - employee paid 

• Paid time off

• 10 Paid Holidays

• RRSP with Employer Matching

• Flexible work policy

What is it like working for 3Pillar Global?

At 3Pillar, we offer a world of opportunity:

• Imagine a flexible work environment – whether it’s the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.

• You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday.

• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

• Our professional services model enables us to accelerate career growth and development opportunities – across projects, offerings, and industries.

• We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity – globally and locally.

Join us and be a part of a global tech community! 🌍💼  Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam!