Senior Business Analyst

Job Description

JOB PURPOSE:

Payit - the UAE’s leading digital wallet, powered by FAB - is looking for a passionate, driven, digital native to play a key role translating business needs into actionable plans, contributing to the success and growth of the digital wallet platform.

You would be typically involved in responsibilities related to analyzing business processes, identifying areas for improvement, and providing strategic insights to enhance the overall functionality and performance of the payit wallet.

ACCOUNTABILITIES:

Generic Accountability:

• Initiating new improvements/ features for the application and ensuring all concerned teams and departments are updated.
• You prioritize and rank the impact of incoming customer issues to help better our escalation processes
• You conduct customer research, testing, and product discovery to understand the needs behind your customers' asks.
• You mediate between internal stakeholders specifically Development Team and Business Team
• Creating SOPs and presenting them to higher management for implementation and obtaining relevant approvals
• You develop reports on common, impactful trends within the support organization to share with cross-functional teams and illustrate issues and priorities from the customer perspective.

Job Specific Accountabilities:

• Requirements Analysis: Collaborating with stakeholders to gather, document, and analyze business requirements for new features, enhancements, or system integrations within the payit wallet platform.
• Process Improvement: Identifying opportunities to streamline existing processes, enhance user experiences, and improve operational efficiency in line with business goals and objectives.
• Data Analysis: Analyzing data related to user behaviour, transactions, and performance metrics to derive meaningful insights that can inform business decisions and strategies.
• Collaboration: Working closely with cross-functional teams, including developers, product managers, and other stakeholders, to ensure a comprehensive understanding of business needs and seamless implementation of solutions.
• Documentation: Creating detailed documentation such as business requirements documents, use cases, and process flows to communicate findings and recommendations effectively.
• Testing and Validation: Participating in the testing and validation of new features and functionalities to ensure they align with business requirements and meet quality standards

Qualifications

• 8 - 10 years of total experience in BFSI domain.
• Experience in Business / Systems Analysis or Quality Assurance
• B.E./B.Tech, Graduates, Postgraduate
• Proven experience in eliciting requirements and testing
• Teamwork in an Agile / Scrum environment (3+ years)
• The ability to work collaboratively across several IT and business functions.
• Business & Functional understanding
• Analysis, Solution definition and Problem solving.
• Strong written and verbal communication skills including technical writing skills.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Experience in Stakeholder management.
• Added advantage.

1. Agile certification
2. CBAP Certification or any BA certification
3. Experience in Microsoft Visio

Additional Information

3rd party visa