At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
The Senior Business Analyst partners with business and cross-functional teams to understand, document, and prioritize business needs, processes, and requirements. This role serves as a liaison between stakeholders and delivery teams, ensuring solutions align with business objectives and deliver measurable value.
Key responsibilities include facilitating requirements gathering, documenting business processes and user stories, supporting testing and implementation activities, and driving continuous improvement efforts. The Senior Business Analyst helps build stakeholder alignment, advocates for business priorities, and supports successful solution adoption across the organization.
Accountabilities & Responsibilities- Partner with business leaders and stakeholders to understand strategic priorities, operational challenges, and opportunities for improvement.
- Lead and facilitate business discussions, requirements workshops, and decision-making sessions to define desired outcomes and document key business needs.
- Manage and guide the intake process for business initiatives, partnering with executives and functional leaders to evaluate, prioritize, and align requests with organizational objectives and available capacity.
- Build and maintain strong stakeholder relationships while proactively communicating project status, business impacts, risks, and expectations.
- Translate business objectives, processes, and requirements into clear, actionable deliverables that support successful solution design and implementation.
- Collaborate with cross-functional teams to ensure business requirements are understood, complete, and aligned with intended outcomes.
- Support project planning activities, including business case development, project charters, resource planning, timelines, risk identification, and organizational readiness.
- Facilitate User Acceptance Testing (UAT) and business validation activities to ensure solutions meet stakeholder expectations and business needs.
- Conduct business analysis to support strategic initiatives, operational improvements, business performance measurement, and key company objectives.
- Identify and drive process improvement opportunities that enhance efficiency, effectiveness, and customer or employee experience.
- Monitor industry trends, emerging business practices, and competitive insights to inform recommendations and continuous improvement efforts.
- Support execution of the enterprise strategy by ensuring initiatives are aligned with business goals, priorities, and expected value.
- Lead or support small to medium-sized business initiatives and cross-functional projects from intake through implementation.
- Perform other duties and responsibilities as assigned.
Required:
- Bachelor’s degree and/or appropriate combination of other education and significant experience in business analysis
- 6+ years’ experience in business analysis with an emphasis in enterprise project delivery
Preferred:
- Previous experience in durable medical equipment, medical device, or healthcare-related industries
- Demonstrated acumen in business technology solution ideation, requirements elicitation, and planning, and a proven ability to balance strategic thinking with practical implementation
- Successful track record of driving change across functional areas/departments/teams
- Excellent verbal and written communication skills to produce deliverables for both non-technical and technical audiences
- Strong ability to present ideas and information in group settings with the ability to persuade, negotiate, and facilitate conflict resolution
- Ability to effectively manage work demands, time, and stress in order to perform in a consistent manner
- Expertise in translating business requirements into technical/software requirements, process modeling, and prototypes
- Knowledge of business process improvement techniques and methodologies
- Deep understanding of software testing approaches, methodologies, and tools
Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
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Skills Required
- Bachelor's degree or an appropriate combination of education and significant business analysis experience
- 6+ years of experience in business analysis, emphasizing enterprise project delivery
- Experience in durable medical equipment, medical device, or healthcare-related industries
- Expertise in requirements elicitation, business technology solution ideation, and planning
- Experience driving change across functional areas, departments, or teams
- Excellent verbal and written communication skills for technical and non-technical audiences
- Ability to present, persuade, negotiate, facilitate, and resolve conflicts
- Ability to manage work demands, time, and stress consistently
- Expertise translating business requirements into technical or software requirements, process modeling, and prototypes
- Knowledge of business process improvement techniques and methodologies
- Deep understanding of software testing approaches, methodologies, and tools
What We Do
Tactile Medical is one of the fastest growing companies in medical devices. As a leader in treatment options for lymphedema and venous ulcer therapies, Tactile Medical develops advanced home therapy devices to improve health and quality of life for patients with chronic swelling . Headquartered in Minneapolis, Minnesota, we advocate for patient access and serve tens of thousands of patients through a direct national network of product specialists and trainers, reimbursement experts, patient advocates, and clinical staff.
