See yourself in our team
The Real Time Payments (RTP) & Payments as a Service (PaaS) team is critical part of the Payments Domain.
As a Product Analyst you will play a pivotal role within the RTP & PaaS Product Management team, contributing to the daily management, development and optimisation of the NameCheck and Confirmation of Payee products and the underlying processes. You will report into a Senior Product Manager in the team.
Do work that matters
You will utilise your investigation and analytics skills to provide data-driven insights and inform on Product decisions. You will also leverage your stakeholder management skills to meetings or workshops to obtain a desired outcome. In delivering on your responsibilities and working in collaboration with the RTP & PaaS Product team your skills will be instrumental to achieve the team’s goal to drive and deliver on our planned initiatives. Contributing more broadly to the Real Time Payments (RTP) Crew strategy.
Responsibilities
- Support with Product Management activities, include core product requirements, taking opportunity to lead or improving where possible
- Assist with Change Management requirements to continuously improve the product offering and processes to facilitate the overall customer experience
- Support with legal activities, such as client contracts and updating terms and conditions related to the product
- Support development of product roadmap and/or development of new product features to address an identified market need or opportunity or industry obligation
- Liaise with our business and technical stakeholders to understand prioritisation and drive delivery timelines or required outcome
- Assist with end-to-end Product team deliverables, which includes customer journey mapping, addressing risks, compliance, or customer experience requirements.
- Excellent verbal and written communications skills – ability to negotiate, influence and represent on behalf of the Product team
- Perform Analyst / Investigation tasks required for variety of reporting, investigation, complaint/risk management, and other insight gathering activities
- Assist with monitoring the marketplace while paying particular attention to competitors
Qualifications & Experience required
- Values driven with great CAN do attitude
- Treasury experience is mandatory
- Willingness to learn new things and work in a fast paced environment
- Prior experience in product management or relevant Analyst experience. Ideally has exposure or knowledge of payment products
- Strong verbal and written communications
- Prior experience or pf payment products, policy and systems (including our channels), and broader payments industry
If this sounds like you, apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
