Senior Business Analyst & ServiceNow Demo Consultant

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

We are hiring a hands-on Business Analyst (8+ years experience) who is excellent at customer discovery, shaping requirements, and delivering compelling ServiceNow demos. This is a hybrid role across pre-sales and early delivery: you’ll help prepare offers, support solution shaping, and run demos that adapt in real time to what the customer is saying.

Important: demos will be prepared by Empedus Greece, but you will deliver them in Romania—so you must be confident navigating the platform, telling the value story, and tailoring the demo flow live based on stakeholder needs.

This role is designed around established pre-sales best practices in the ServiceNow ecosystem: aligning platform capabilities to business outcomes, running discovery, delivering tailored demonstrations, and supporting proposal development.

What you’ll do

• Discovery & business analysis
• Lead discovery workshops to understand current processes, pain points, and desired outcomes;
• Translate business needs into a clear demo narrative and solution scope;
• Capture requirements and produce pre-sales artifacts (high-level scope, assumptions, roadmap inputs);
• Pre-sales support & demos
• Deliver ServiceNow demos to prospects and customers, tailoring scenarios in real time based on stakeholder feedback and priorities;
• Work with the Greece-based Quento team to prepare the demo environment/storyboard, then localize and adjust it for the Romanian market/customer context;
• Support offer preparation: input to scope, effort assumptions, risks, and implementation approach;
• Partner with sales/business development to support RFP/RFI responses and proposal sections where BA input is critical;
• Platform confidence (hands-on)
• Confidently navigate ServiceNow and explain why the platform solves the business problem (not just “click through”);
• Configure light demo adjustments (views, lists, simple workflow variations, basic forms) to match the conversation—without needing deep development;
• AI-infused delivery
• Use Empedus’ AI Infused Project Delivery accelerators to speed up discovery synthesis, proposal drafting inputs, user-story generation, and demo tailoring;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

• 8+ years of Business Analysis experience in IT/enterprise software environments;
• Strong skills in:
• Workshop facilitation, stakeholder management, and structured discovery;
• Translating business needs into solution narratives and scope boundaries;
• Presenting to executives and operational teams;
• Proven ability to deliver product/platform demos (or equivalent solution presentations) and adapt them live;
• Excellent Romanian and English communication (written + spoken);
• Strong advantages (recommended)
• Experience with ITIL/ITSM processes and service operations language (Incident/Change/Request, etc.);
• Prior exposure to ServiceNow is a plus, but the key requirement is: you can quickly become excellent at demo delivery on the platform.

• A high-impact position at the intersection of business value + technology, directly supporting Romania growth.
• Close collaboration with Quento Greece demo factory / solution architects.
• A path toward Lead BA / Solution Consultant / Pre-sales Architect roles—this is the typical maturity track for demo-driven advisory roles.
• Access to Empedus’ AI Infused Project Delivery to increase effectiveness and speed across discovery, shaping, and proposal inputs.

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Disclaimer: Quento collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.