Senior Business Analyst - Salesforce

Role: Salesforce Business Analyst

Location: Taguig City, Metro Manila

Schedule: Dayshift

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business…

https://www.nccgroup.com/uk/

The Opportunity:

NCC Group are looking for a Salesforce Business Analyst to join our in-house Salesforce team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of Salesforce.

Our Salesforce Business Analyst will be heavily involved in our projects and BAU requests. You will be responsible for everything from requirements gathering, requirements sign off, test scripts, training and post deployment support. As a Business Analyst at NCC, you will work alongside technical team members who design, develop, and deploy internal projects and BAU business requests.

As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release processes. We are looking for someone who also has a track record of proactively identifying opportunities where system improvements can be made.

Key Accountabilities:

• Lead requirements gathering sessions, proactively drawing out requirements from stakeholders and translating these into requirements, including use cases and user stories. Adding these to the backlog.
• Mapping of end to end as is and to be business processes.
• Being able to consider requirements for different regions and how these impact the global org structure and working with the business for requirements sign off.
• Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to senior leadership ensuring that decisions can be made promptly.
• Transition from project phases to business as usual, ensuring a seamless shift in support and change management.
• Good understanding of change management and release processes.
• Organise and manage UAT test sessions with the business and write test cases for the business to follow. Gathering global sign off for the build and deployment to go ahead.
• Responsible for the validation of functional and non-functional requirements and ensuring a well-defined acceptance criteria ahead of sprint planning meetings.
• Formal and informal relationships, and very pro-active communications are developed and maintained, both within the department and between all business stakeholders, to promote an exceptional understanding of goals, timescales, requirements and benefits as well as collaboration and feedback.
• Work with offshore teams as required. NCC operate in North America, APAC, Europe and the UK. Travel both inside and outside of the UK may be required at times and a number of Salesforce Orgs.

Requirements:

• 3+ years BA experience
• 1+ years Salesforce BA (or similar) experience
• Demonstrable experience of covering the complete project life-cycle, in a structured environment.
• Proficient with Microsoft Word tools including Word, Excel and Visio.
• Worked within a Scrum framework – Agile methodology.
• Previous project experience with interfaces between multiple systems.
• Experience working with both on premise and SaaS solutions.
• Knowledge around CICD deployments and Jira
• Previous experience of working across multi-state locations and time zones.
• Experience in the technology sector, even better in the professional services world is desirable.

Behaviours:

• Focusing on Clients and Customers
• Working as One NCC
• Always Learning
• Being Inclusive and Respectful
• Delivering Brilliantly

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.