Must be based (or willing to relocate) and authorized to work in a hybrid model in Toronto (CA).
Our vision is to be the world leader in sports betting and online gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gaming and sports betting space as we go. We're home to a global family of 25+ well-known brands, including Bwin, Sportingbet, Sports Interaction and Party Casino, and with a focus on sustainability and growth we will transform our sector for our players, ourselves and for the good of entertainment.
Job DescriptionWe are seeking an experienced Senior Business Analyst to join our Player Engagement team overseeing Canada, Iberia and Latin America (CILA). Reporting to the Head of CRM Intelligence, this analyst will conduct extensive quantitative analysis on our player bonus spending and resulting player behaviors; all while translating such analysis into strategic recommendations to ensure we best provide value to our players across all CILA.
This Analyst will also inform the creation of predictive data models to identify critical actions needed in specific lifecycle stages in our players journeys, and will partner with our Data & BI team to help them prioritize the dashboards and BI tools of highest need to empower our CRM teams.
Responsibilities
- Conduct specific, quantitative, data research around our customers behaviors in different lifecycle stages, measuring the effectiveness of our campaigns addressing those and other KPIs
- Respond to adhoc needs of Business and Product stakeholders, conducting quick-yet-pragmatic large data analysis when needed to distill key insights required to inform decision making, and help drive further player acquisition, engagement and retention
- Partner with the respective bonus campaign automation and local bonus teams to conduct uplift analysis and A/B testing on most important bonus initiatives ran by CRM organization – while coaching and training them to conduct those analysis on their own
- Evaluate needs of CRM teams for analysis and BI tools most key for them to measure campaign impact, and support efforts towards their development in collaboration with Data & BI teams
- Regularly update different stakeholders, including CRM and Country leaders, with the precise information and insights to enable strategic decision-making
- Identify predictive behavior models useful to inform campaign automation around player journeys, and lead their development in partnership with Data Science teams
- Create support documentation for analysis findings, presentations, reports, training sessions, templates, etc.
- Minimum 4 years in roles focused on large-data quantitative analysis; Preference for backgrounds in Management Consulting, Finance, Data Analytics or Statistics
- Experienced ideating quantitative methodologies to estimate financial ROI of spending activities
- Highly experience in conducting pragmatic 80/20 “directionally-correct” analysis when needed, finding balance between speed and accuracy
- High awareness of basic Statistics concepts (e.g., standard deviations, analysis significance, etc)
- Proficient using data analysis manipulation software beyond Excel (e.g., Python, Alteryx, Tableau, etc.)
- Familiarity with SQL and overall data access & extraction tools
- Passion and excitement for running quantitative data analysis – role will require somebody who finds joy in crunching large datasets to uncover insights
Bonus qualifications
- Professional experience with customer-oriented promotional spend and/or data insights roles in B2C companies with high volume of promotional spending (e.g., bonus, awards, coupons, etc.)
- Knowledge of online casino and sportsbook industry and their player behaviors, motivations, and retention drivers
- Knowledge of all key stages of B2C customer lifecycles and associated marketing activities for each
- Completely fluent written and spoken English skills.
- Must be based (or willing to relocate) and authorized to work in a hybrid model in Toronto (CA)
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Entain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Entain and has not been reviewed or approved by Entain.
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Strong & Reliable Incentives — Feedback suggests performance-linked bonuses and variable pay are a core component, with annual increases and bonus opportunities visible across roles. Company policies outline annual bonuses and long-term incentives tied to KPIs and individual goals.
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Healthcare Strength — Feedback suggests access to private medical or HMO coverage, dental care, health screening, and life insurance in several locations. Everyday provisions like healthcare support are repeatedly highlighted alongside core pay.
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Wellbeing & Lifestyle Benefits — Feedback suggests the package includes structured wellbeing programs and extra paid days such as Entain & Enhance days and an “It’s Your Game” day. Everyday perks like free meals, snacks, and coffee add lifestyle value in some sites.
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What We Do
Welcome to Entain. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting, gaming and interactive entertainment. Really though, it’s the people that truly make us who we are. There’s over 24,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives. At Entain, it’s your game. We’re ready to play – are you?
