Company Description

Citizens is pleased to offer this opportunity in the Jacksonville or Tallahassee, FL area. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.
Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.
At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Job Description

This position is responsible for creating business requirements documents for reporting and systems development projects, production reporting, special projects, and other systems project related tasks. This includes, but is not limited to, collection of business requirements from users, creation of related requirements documents, or reports, project management, leading or assisting with user acceptance testing activity, providing user support, systems training for departmental users.

Job Duties:

Models’ ethical behavior and executes job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.

Collaborates with stakeholders and project team members on mid- to large-scale projects to identify business needs and solutions, weight opportunities based on estimated business value, establish scope, and to engineer requirements in support of solutions selected for implementation.

Facilitates or participates in collaboration activities with both business and technical stakeholders to engineer requirements (e.g., business, functional, non-functional and data requirements) while ensuring compliance with corporate standards and develop flow diagrams, use cases, user stories and other forms of business documentation used to express business needs.

Responds to production support issues by performing initial triage and analysis, providing end user support including documenting workarounds and, if necessary, escalating to IT and notifying impacted parties.

Authors or assists with the development of test plans and strategies, the coordination of testing events, and the execution of test cases in support of changes to business systems.

Evaluates investment opportunities and establishes evaluation plans and techniques for assessing the results of each post-implementation. Reports on findings and makes change recommendations if necessary.

Creates or participates in the development of materials used to facilitate the adoption of change by end users including policies and procedures; operating procedures; business processes; training materials, job aids and communications.

May coach, counsel, or train less-experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes, and assist in the development of both corporate and departmental policies, procedures, practices, methods, and standards.

We are seeking a Business Analyst with experience in insurance policy issuance, particularly in rating (premium calculation) and policy documents generation. The ideal candidate will have a strong understanding of insurance principles and practices, with the ability to analyze and interpret policy data to ensure accuracy and compliance with regulatory requirements. Experience with insurance rating systems and policy administration systems is highly desirable.

Qualifications

Advanced applied knowledge of system development methodologies, primary of which are Agile and Waterfall.

Advanced applied knowledge of information technology and information system development.

Strong ability to administer configurable business systems, including management of system-based business rules, workflow, and processing logic.

Advanced grasp of technology and how it plays a role in business processes.

Advanced proficiency with Microsoft Office products, primarily Access, Excel, PowerPoint, Project, Word, and Visio.

Project management skills with proven ability to work within and facilitate cross-functional teams and work groups.

Skills & Abilities Required:

Ability to establish attainable goals, objectives, and work plans while working both independently and in team-based, highly-collaborative, environments.

Advanced interpersonal skills, including verbal, written, facilitation, mediation, negotiation, collaboration, and presentation skills, as well as the ability to communicate effectively with individuals at all levels of the organization.

Ability to organize material, analyze a wide variety of facts and develop appropriate recommendations.

Advanced ability to solve problems through analytical approaches.

Ability to develop insight into current business performance for the purpose of identifying improvement opportunity candidates using business analytics such as data and statistical analysis.

Ability to work on multiple projects and tasks concurrently, adapt to change effectively, and adhere to timelines within a fast-paced, changing environment.

Ability to create database queries for the purpose of retrieving data from one or more databases.

Relevant Experience:

6 or more years of demonstrated experience in the fields of business analysis or business systems analysis delivering business system and process changes to include three (3) or more years of financial services, or relevant experience.

Education Required:

High School Diploma | GED

Bachelor’s Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years.

Preferred Experience/Education:

• Bachelor’s degree in business, Information Technology, or relevant field

• Seven (7) or more years of business analyst or business systems analyst experience in the property and casualty insurance industry. 

• Two (2) or more years of experience with Citizen’s systems including policy, claims, billing, data warehouse, or other systems. 

• Experience with web-based application development and support. 

• Proficient with the use of Database Management Tools such as Microsoft Access, Advance Query Tool (AQT) and SQL Management Studio. 

• Experience with formal methods of solicitation (e.g., ITN, RFP, RFI) for the procurement of 3rd party vendor systems and services. 

• Experience with Scaled Agile Framework (SAFe)

Additional Information

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!
Retirement savings plan with a generous company match
Medical, dental and vision coverage
Company Paid employee basic life insurance and short-term disability
Generous paid time off: vacation, sick and holiday leave
Employee Assistance and Wellness Programs
Tuition reimbursement
Professional and leadership development opportunities
Company Paid Parking
Employee recognition programs
Relocation assistance (where applicable)
Community and volunteering opportunities
Casual dress
Citizens is proud to be an Equal Opportunity Employer.
Visa sponsorship is not available for this position.