Senior Business Analyst - Lead to Cash

For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.

We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the Role

Reporting to the Manager, Solution Analysis on the Enterprise Applications Team, the Senior Business Analyst will be responsible for improving the efficiency and capabilities of internal Bullhorn employees, focusing on the Lead-to-Cash business processes and applications by partnering with our operational leaders in Enterprise level project delivery

A typical day will include

• Meeting with internal stakeholders and project team members to collaborate on and document requirements for enterprise level business system solutions across the lead to cash applications environment.

• Serving as the technical expert and business advocate across operations teams, developers, and software vendors.

• Define solutions with the Scrum team and other Business Analysts to coordinate processes improvements and increase efficiency of internal workflows/applications.

• Gathering functional and non-functional requirements, documenting user stories, establishing acceptance criteria, and maintaining technical documentation for assigned projects. .

• Partnering with an internal Project Manager to lead enterprise projects and operational enhancements to Salesforce Sales Cloud and CPQ and Billing platforms.

This role is a fit for you if

• You have 5+ years of demonstrated business analysis experience with progressive responsibility in Salesforce Lead-to-Cash projects 

• You have demonstrated experience solutioning/designing data integrations and transformations across SaaS systems (Salesforce System Admin Certification preferred).

• You have 3+ years Experience with Salesforce CPQ and Zuora Finance System

• You have working knowledge of implementing Lead-to-Cash processes.

• Experience in process reimplementation for Sales, Marketing, and Finance/Billing processes across a SaaS first system architecture.

• You are confident eliciting requirements, facilitating discovery discussions and communicating with varied audiences in a leadership role.

• You enjoy problem solving, documenting solutions, building consensus across teams and developing strong working relationships with your team and stakeholders.

• You have a fundamental understanding of data systems and relational databases.

Bonus Points for

• 1+ years project management experience in a leadership role.

• Salesforce CPQ Specialist, Sales Cloud Consultant, Tableau and Einstein Discovery Consultant Certifications

#LI-Mid

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.