It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We’re looking for a Senior Brand and Market Researcher to join the Customer Insights & Research team at Superbet. In this pivotal role, you’ll play a key part in shaping our brand and market research efforts by executing high-impact studies and translating complex data into clear, actionable insights. Your research will help guide strategic decisions across marketing, product, commercial, and executive functions, contributing to stronger brand positioning, enhanced customer understanding, and smarter business growth strategies.
If you’re an experienced researcher with a passion for storytelling, data, and strategy — and thrive in a dynamic, fast-paced environment — we’d love to meet you!
What You’ll Be Doing
Research Execution & Insight Development
- Design and deliver qualitative and quantitative research initiatives to address business and brand questions.
- Conduct research to evaluate brand health, customer perception, marketing effectiveness, market dynamics, and competitive positioning.
- Support the development of segmentation studies, brand trackers, ad testing, and customer journey mapping.
- Synthesize findings into compelling narratives and actionable recommendations for internal stakeholders.
- Collaborate with marketing, product, and strategy teams to integrate insights into campaign planning, product development, and customer engagement efforts.
Data Collection, Analysis & Communication
- Leverage tools like Qualtrics, Nielsen, Google Analytics, and others to collect, analyze, and interpret data.
- Utilize methodologies such as surveys, in-depth interviews, focus groups, and online communities to capture customer sentiment and market feedback.
- Translate data into clear visualizations and reports tailored for stakeholders at various levels, including senior leadership.
Brand & Market Monitoring
- Track brand KPIs, awareness, consideration, NPS, sentiment and others over time to monitor progress and identify areas for improvement.
- Stay on top of industry trends, market shifts, and competitor strategies to spot risks and opportunities early.
- Assist in mapping current and future audiences and refining targeting strategies based on evolving behaviors and needs.
Operational Excellence
- Help prioritize research initiatives based on business impact and strategic importance.
- Work closely with vendors and research partners to ensure high-quality, on-time, and cost-effective delivery.
- Support knowledge sharing and insights dissemination across departments.
What We’re Looking For
- 7+ years of experience in market and brand research, preferably in a fast-paced, digital-first or consumer-focused industry.
- Deep understanding of research methodologies (qual & quant), including segmentation, brand tracking, and market analysis.
- Proficiency in research and analytics platforms (e.g., Qualtrics, Nielsen, Google Analytics, SPSS, Tableau, etc.).
- Strong analytical and critical thinking skills with a business-oriented mindset.
- Excellent communication and presentation skills; able to distill complex data into meaningful insights.
- Proven experience collaborating with cross-functional teams and influencing stakeholders through research findings.
- Bonus: Experience in the online gambling, gaming, or entertainment industry.
About Superbet Group
Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.
Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.
Global Recognition and Standards
In 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.
As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).
Top Skills
What We Do
We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world. Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland. The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success. Tech-powered global entertainment platform At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base. Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers. Our Credentials The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019. As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC
