Roles & Responsibilities (R&R)
- 1) Sigma Cloud Administration
- Administer and manage Sigma Cloud environment including user provisioning, role-based access, and governance.
- Manage warehouse connections (Snowflake / cloud DW integrations).
- Monitor query performance and cost governance.
- Troubleshoot dashboard performance, model-level issues, and data refresh failures.
- Implement SSO and authentication integrations (Okta / Entra ID).
- Coordinate with Sigma support for escalations and product issues.
- 2) Power BI Administration
- Administer Power BI Service, workspaces, and capacities.
- Manage licenses, roles, RLS policies, and Service Principals.
- Maintain and monitor Gateways.
- Support Fabric capacities (if applicable).
- Automate tasks via Power BI REST APIs.
- Perform RCA for refresh failures, dataset performance issues.
- Coordinate Microsoft support tickets when required
- 3) Tableau Administration
- Manage Tableau Cloud / Server environments.
- User access management and license governance.
- Maintain Bridge nodes (if applicable).
- Perform version upgrades and patching.
- Monitor extract refresh failures and server performance.
- Automate processes using Tableau REST API / TSC.
- Handle vendor escalations and performance troubleshooting.
- 4) Governance, Monitoring & Support
- Own platform health monitoring across all BI tools.
- Conduct root cause analysis for dashboard/report failures.
- Ensure SLA adherence during support window (4:30 PM – 1:00 AM IST).
- Maintain SOPs and documentation.
- Collaborate with data engineering teams for data pipeline troubleshooting.
- Communicate outages, planned upgrades, and platform advisories.
Core Technical Skills
- Sigma Cloud Administration (Must Have)
- Power BI Service / Gateway / Fabric
- Tableau Cloud / Server
- REST API-based automation (preferred)
- Entra ID / Okta SSO Integration
- Jira/ ITSM tools
- Snowflake exposure (preferred)
- Python or PowerShell scripting (good to have)
Basic Qualifications
- 8+ years of experience in BI platform engineering or administration.
- Hands-on production support experience in enterprise BI environments.
- Experience managing US stakeholders / working in US overlap shifts.
- Strong troubleshooting and RCA capability.
- Excellent communication skills.
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
