Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.
Grypho5 is a “battalion” within Chattanooga, Tennessee-based Fenix24 — The World’s First Civilian Cybersecurity Force. Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.
About This Position
The Implementation Services Engineer IV role is a senior/technical lead, principally responsible for the deployment of Grypho5’s managed security solutions. This role reports to the Director of Implementation Services and is 100% remote with a potential requirement to travel to client locations when necessary and if applicable (subject to availability).
An ideal candidate will be able to:
- Lead technical design and architectural workshops
- Deploy and configure complex technical solutions using our internal specifications, documentation, and best practices, with minimal supervision
- Resolve implementation issues with a combination of skills, experience, vendor support, and internal consultations
- Maintain an exhaustive understanding of our products and solutions
- Create and maintain implementation documentation leveraging Conversant Group’s security standards
- Maintain a high degree of proficiency in the products and software to be implemented
- Act as a Subject Matter Expert (SME) for Conversant Group’s product and service solutions
- Provide mentoring and be a technical escalation for junior/mid-level engineers
Key Responsibilities
- Lead client-facing technical architecture and design workshops
- Implement complex technical security backup platform and application solutions with minimal supervision
- Resolve implementation-related technical issues
- Work closely with Project Managers on defining task details, timelines, status updates, and working within project scope
- Understand project scope definition, validation, and deployment of services
- Maintain an exhaustive understanding of the Technical Directives for Conversant Group product and service offerings
- Act as a SME for Conversant Group’s managed backup, storage, and application security solutions portfolio
- Assess and remediate (harden) backup, storage, and cloud storage technologies
- Assist the Managed Protection Team in handling client tickets and promoting problem solving when required
- Assist the Assessments Team on client technology shoulder surfing sessions when applicable
- Provide mentoring and be a technical escalation for team members
- Maintain select vendor technical certifications
- Provide client education for deployed solutions
- Collaborate with clients, partners, and vendors to aid in the successful deployment of security solutions
Preferred Skills
- Proficient in the design, configuration, implementation, and documentation of security solutions, with a strong focus within any technology area of data protection (backups), storage area networks, virtualization, and/or cloud storage (Azure/AWS/GCP)
- Strong technical troubleshooting skills in relation to security-related products and services (Cohesity, HPE, Veeam, Rubrik, Pure, Nimble, Commvault, etc.)
- Demonstrated practical expertise in backup and disaster recovery
- Database backup experience (SQL and Oracle)
- API orchestration for backup job automation
- Strong experience transcribing complex installations into actionable and repeatable processes and standards
- Desire to learn and expand knowledge of Conversant Group’s portfolio of product and service offerings in relation to the implementation of managed security solutions
- Team-oriented, with a “can do” attitude and a willingness to help and ask for help when necessary
- Shares ideas and knowledge in collaboration with peers
- Communicates effectively in any form or medium
- Ability to manage competitive priorities, including organizing complex technical tasks for multiple clients at once
- Well versed in IT and managed services best practices, including experience with practical application of InfoSec principles
Qualifications
- 7+ years of managed services support engineering and/or architectural design and implementation services engineering
- 7+ years of security product experience implementing and supporting on-premises, hybrid, and cloud-based security solutions such as Cohesity, HPE, Pure, Microsoft Azure, AWS, and VMWare
- Service delivery in a managed services/professional services organization highly desired
- Working knowledge and understanding of Microsoft and VMWare platforms desired
- Industry certifications in Cohesity, HPE, Microsoft, and VMware highly desired
- Bachelor’s degree in information technology or a related field, or an equivalent work history
- Experience working for and within IT for the legal industry is a plus
Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
We truly value our employees and provide an extraordinary package to prove it, including:
- Internal and external learning & development opportunities, including career advancement
- Competitive compensation & benefits including:
- Private health insurance
- Mental health and wellness programs
- Company-matched pension scheme
- Life insurance and income protection insurance
- Monthly fitness/gym membership allowance
Join the world's first Civilian Cybersecurity Force and take your career to the next level!
Top Skills
What We Do
As the world’s leading breach recovery firm, Fenix24 has an unparalleled understanding of the tactics used by modern threat actors. Backed by the most comprehensive, end-to-end cyber resilience program in the industry, our team stands ready to defend—and rebuild—your business at a moment’s notice.
Fenix24 and its battalions were founded as part of the "World's First Civilian Cybersecurity Force", Conversant Group, and continue to operate under its legal entity.
