Position: Senior Back Office Supervisor at DATAMARK, Inc.
DATAMARK, Inc. is seeking a dynamic and experienced Senior Back Office Supervisor to join our team in Datamark Mumbai. In this pivotal role, you will oversee and enhance the effectiveness of our back office operations, ensuring that our team meets organizational and client needs. As a Senior Back Office Supervisor, you will lead by example, instilling a culture of excellence among your team members while managing daily tasks efficiently.
Key Responsibilities:
- Team Leadership: Supervise, train, and coach back office staff to achieve optimal performance.
- Operational Oversight: Manage and streamline back office processes, including mailroom and data entry tasks.
- Performance Measurement: Regularly assess workload and team performance, implementing improvements to drive success.
- Problem Solving: Investigate and resolve issues as they arise to maintain workflow continuity.
- Reporting: Generate reports on operational performance for management review and strategy formulation.
Join us at DATAMARK, Inc. and play a vital role in our commitment to delivering exceptional service and support to our clients, while fostering a collaborative and productive work environment.
Requirements
Qualifications for Senior Back Office Supervisor:
- Education: High School Diploma or equivalent; Bachelor’s degree is preferred.
- Experience: Minimum of 5 years in back office operations, with at least 2 years in a supervisory role.
- Leadership Skills: Proven ability to lead and develop a diverse team.
- Communication: Exceptional verbal and written communication skills.
- Technical Skills: Proficiency in data entry software and Microsoft Office Suite (Word, Excel).
- Analytical Skills: Strong analytical and troubleshooting abilities with a focus on process improvement.
- Attention to Detail: High level of accuracy and attention to detail in all work processes.
- Flexibility: Capacity to adapt to changing priorities and work under pressure.
Benefits
Group Medical Insurance
Statutory Benefits
5 Days Working
Skills Required
- High school diploma or equivalent
- Bachelor’s degree
- At least 5 years of experience in back office operations
- At least 2 years of experience in a supervisory role
- Proven ability to lead and develop a diverse team
- Exceptional verbal and written communication skills
- Proficiency in data entry software and Microsoft Office Suite, including Word and Excel
- Strong analytical and troubleshooting abilities focused on process improvement
- High accuracy and attention to detail
- Ability to adapt to changing priorities and work under pressure
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
