Senior Atlassian Engineer

Key Responsibilities 

• Atlassian Platform Ownership 
• Lead the configuration, customization, and scaling of Jira, JSM, and Confluence. 
• Design and maintain custom workflows, permission schemes, automation rules, and reporting. 
• Implement governance, security, and compliance best practices across the Atlassian platform. 
• Drive adoption of Atlassian best practices across the business. 
• Service Management & Knowledge Management 
• Configure and optimize JSM for incident, problem, change, and request management. 
• Partner with Service Desk and Engineering to ensure seamless ticketing, escalation, and on-call workflows. 
• Define knowledge management standards in Confluence to centralize documentation, runbooks, and team knowledge bases. 
• Integrations & Modernization 
• Integrate Atlassian tools with collaboration platforms and engineering toolchains. 
• Lead efforts to consolidate and migrate legacy systems into the Atlassian ecosystem (e.g., prior ticketing, incident management, or knowledge base tools). 
• Continuously evaluate new Atlassian features and marketplace apps, driving improvements in productivity and service delivery. 
• Partnership & Evangelism 
• Serve as the trusted Atlassian advisor for Product, Engineering, and IT leadership. 
• Provide training, documentation, and workshops to increase adoption and self-service usage. 
• Collaborate with stakeholders to ensure Atlassian tools enable agile delivery, ITIL-based ITSM, and company-wide knowledge sharing.

Qualifications 

• 5+ years of hands-on experience administering Atlassian products in enterprise environments. 
• Atlassian Certified Professional in Jira Administration (Cloud or Data Center); additional certifications in Confluence and JSM preferred. 
• Proven success in leading large-scale tool migrations and platform consolidations. 
• Strong knowledge of Agile, ITIL, and ITSM frameworks, with practical implementation experience in Jira and JSM. 
• Experience integrating Atlassian tools with collaboration and incident management platforms. 
• Strong cross-functional collaboration skills, with ability to partner with Product and Engineering leaders. 

Preferred Skills 

• Knowledge of Atlassian Cloud migrations or hybrid Data Center deployments. 
• Experience with scripting, automation, and APIs (e.g., ScriptRunner, Automation for Jira). 
• Familiarity with reporting/BI tools (e.g., eazyBI, Power BI, Tableau). 
• ITIL certification a plus.