Cerence Inc. (Nasdaq : CRNC et www.cerence.com) est un chef de file mondial dans la création d’expériences uniques et immersives pour l’industrie automobile – de Ford et Fiat Chrysler à Daimler, Audi et BMW, ainsi que Geely et SAIC – afin de transformer la façon dont un véhicule ressent, réagit et apprend. L’entreprise s’appuie sur plus de 20 ans d’expérience et de leadership dans le secteur, ainsi que sur plus de 325 millions de véhicules en circulation aujourd’hui dans plus de 70 langues.
Il s’agit d’une occasion exceptionnelle de vous joindre à l’équipe passionnée, dévouée et mondiale de Cerence et de contribuer à une innovation porteuse de sens dans une industrie en pleine croissance.
Le ou la titulaire du poste jouera un rôle essentiel au sein de l’équipe Infrastructure Engineering des Services technologiques mondiaux (GTS) de Cerence pour appuyer la mise en œuvre de la suite d’applications Atlassian à l’échelle de l’entreprise.
Ce rôle exige une personne expérimentée axée sur le service à la clientèle, capable d’interagir efficacement avec nos divers partenaires d’affaires internes partout dans le monde afin de recueillir leurs attentes et exigences, et de fournir un service hautement disponible et adapté. Le poste implique également de maintenir des relations avec nos partenaires Atlassian. Les candidats doivent donc posséder d’excellentes compétences en communication orale et écrite.
Fonctions quotidiennes / ResponsabilitésResponsabilité de la plateforme : Jira Software, Confluence, Opsgenie (ou JSM Incident), couvrant les environnements infonuagiques et les instances Data Center; gouvernance des projets/espaces, flux de travail, schémas et modèles d’autorisations.
Solutions IA : Mettre en œuvre des fonctionnalités d’automatisation et basées sur l’intelligence artificielle (p. ex. règles d’automatisation Jira, gestion des connaissances propulsée par l’IA dans Confluence et Jira, gestion des alertes IA pour la surveillance de la production).
Optimisation du service : Soutenir les équipes R&D, Services professionnels et autres équipes internes dans leur utilisation quotidienne des applications Atlassian et maximiser notre investissement.
Gouvernance : Diriger les points de contact réguliers avec les parties prenantes internes et les partenaires, incluant Atlassian, les partenaires platine et les fournisseurs d’extensions.
Maintien : Développer et améliorer la documentation de soutien et de configuration.
Fiabilité et sécurité : Sauvegardes / reprise après sinistre, SSO / SCIM, MFA, révisions d’accès, registres d’audit — alignés sur la liste de vérification de sécurité d’Atlassian.
Incidents / Garde : Runbooks Opsgenie/JSM Incident, politiques d’escalade, horaires de garde; intégrations avec les outils de surveillance et de messagerie.
Applications Marketplace : Évaluation, licences, mises à niveau, tests; gestion des fournisseurs et des demandes de soutien liées aux extensions.
Qualifications requises- 3 à 5 ans d’expérience pratique avec la suite d’applications Atlassian, incluant :
- Jira Software (Serveur et Cloud)
- Jira Service Management, incluant Opsgenie (Cloud)
- Confluence (Data Center et Cloud)
- Expérience dans la migration de produits Atlassian, notamment vers Atlassian Cloud.
- Excellentes compétences en communication orale et écrite en anglais.
Cerence Inc. (Nasdaq: CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 325 million cars on the road today across more than 70 languages.
This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.
The incumbent will play a crucial role within Cerence’s Global Technology Services (GTS) Infrastructure Engineering Team to support the Atlassian Applications Suite implementation across Cerence.
This role requires an experienced individual with a strong customer focus who can effectively connect with our various internal business stakeholders located around the world to collect their expectations and requirements and deliver a highly available tailored service, as well as maintain relationships with Atlassian partners. As such, candidates for this role will need to have strong oral and written communication skills.
Daily Functions / Responsibilities
- Platform ownership: Jira Software, Confluence, Opsgenie (or JSM Incident), across Cloud tenants and DC instances; governance of projects/spaces, workflows, schemes, permission models.
- AI Solutions: Implement automation and AI-driven features (e.g., Jira automation rules, AI-powered knowledge management in Confluence and Jira, AI-powered alert management for production monitoring).
- Service Optimisation: Support R&D, Professional Services, and other business teams in their daily use of Atlassian Applications and maximising our investment
- Governance: Lead regular touch-points with internal business stakeholders and partners inc. Atlassian, platinum partners and add-on vendors.
- Sustainment: Maintain and improve our support and configuration documentation.
- Reliability & security: Backups/DR, SSO/SCIM, MFA, access reviews, audit trails—aligned to Atlassian’s security checklist.
- Incident/On‑call: Opsgenie/JSM Incident runbooks, escalation policies, on‑call schedules; integrations with monitoring/chat
- Marketplace apps: Evaluation, licensing, upgrades, testing; manage vendors and add-on support requests.
To be successful, the incumbent must possess these qualifications
3-5 years of previous hands-on experience with the Atlassian Application Suite including:
Jira Software (Server and Cloud)
Jira Service Management inc. Opsgenie (Cloud)
Confluence (Datacenter and Cloud)
Experience in migration of Atlassian products, including to Atlassian Cloud.
Good written and oral communication skills in English.
Cerence Inc. (Nasdaq: CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages.
As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.
EQUAL OPPORTUNITY EMPLOYERCerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement.
All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes:
- Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.
- Following security procedures to report any suspicious activity.
- Having respect for corporate security procedures to allow those procedures to be effective.
- Adhering to company's compliance and regulations.
- Encouraging to follow a zero tolerance for workplace violence.
- Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data).
- Demonstrative knowledge of information security through internal training programs.
Top Skills
What We Do
Cerence (NASDAQ: CRNC) is the global industry leader in creating unique, moving experiences for the mobility world. As an innovation partner to the world’s leading automakers and mobility OEMs, it is helping advance the future of connected mobility through intuitive, powerful interaction between humans and their cars, two-wheelers, and even elevators, connecting consumers’ digital lives to their daily journeys no matter where they are. Cerence’s track record is built on more than 20 years of knowledge and more than 400 million cars shipped with Cerence technology. Whether it’s connected cars, autonomous driving, e-vehicles, or buildings, Cerence is mapping the road ahead.
