Senior Associate

Senior Specialist - Infra - Cloud - IN
The role is responsible for maintenance of Cloud Infrastructure Services for clients.
Key Responsibilities and Duties

• Acts as the ongoing interface between the client and the system or application.
• They have experience of working in technologies such as Amazon Web Services, Google Cloud Platform, VMWare Cloud Administration and Azure.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Position Summary:  Describe below the primary purpose and function of this job

We're seeking a Senior Platform Reliability Engineer who reports to AI COE lead to maintain our enterprise-scale Generative AI platform on AWS. This role serves as a critical bridge between AI development teams and platform operations, ensuring reliable deployment and scaling of LLM services, vector databases, and associated infrastructure. The position focuses on maintaining high availability of AI services while optimizing cost and performance

Key Duties & Responsibilities:  List up to 5 key duties and responsibilities, management responsibilities and time spent (if applicable)

AI Platform Infrastructure (35%)

Primary Focus Areas:
- Maintain scalable Kubernetes clusters for LLM deployments
- Manage vector store infrastructure (Pinecone/Weaviate/Faiss)
- Optimize DynamoDB performance for high-throughput AI operations
- Configure and maintain S3 data lakes for model artifacts
- Implement efficient model serving architectures
 

Development Support & Integration (25%)

• Collaborate with ML engineers on model deployment pipelines
• Maintain APIs for model inference services
• Implement A/B testing infrastructure for model variants
• Create developer tooling for model deployment and monitoring
• Support integration of new LLM models into production2

Observability & Performance (20%)

Monitoring & Metrics

Implement custom metrics for LLM performance

Monitor vector store query latencies

Track model inference costs

Set up distributed tracing for API calls

Optimization

Tune Kubernetes resources for model serving

Optimize vector store query performance

Implement caching strategies for frequent queries

Manage auto-scaling policies3

Security & Compliance (20%)

• Implement IAM roles and security policies
• Manage API authentication and rate limiting
• Ensure data privacy compliance for AI operations
• Monitor and prevent token/cost abuse
• Implement model access controls

Management/Leadership Responsibility:  Is management of people a primary focus of the role?  If so, how many direct and indirect employees are managed?  Do any of them manage a function or process?

NA

Budget Responsibility: Does the position have responsibility for Revenue, Operating (expense) Budget, etc.?  If so, what is the scope?

N/A

Impact:

NA

NA

Business or Industry Expertise:  Describe the degree of knowledge and understanding required of TIAA’s business and industry, commercial environment and of competitors products and services.

Interactions / Interpersonal Skills:  Describe the nature and level of interactions this job has with others, both internally and externally.  Explain any specific interpersonal skills necessary to successfully perform this role (i.e., negotiation skills, represents business at external events or to governmental bodies, etc. ).

Job Requirements And Qualifications:  Indicate the minimum and preferred education and experience for the job and any licenses and certifications required

Required Education:

Masters

Preferred Education:

Masters

Skills and Abilities:

• Must have 9-13 Yrs of relevant experience.
• Team Player – ability to work in global team environment.
• Collaboration skills with business-driven team, business development and Stakeholder

Technical Requirements

Core Skills

• 5+ years experience with AWS services
• Deep expertise in Kubernetes administration
• Strong Python programming skills
• Experience with Infrastructure as Code (Terraform)
• Understanding of ML/LLM deployment patterns

Required AWS Experience

• Primary Services:
  - EKS (Kubernetes)
  - S3 & DynamoDB
  - VPC & Networking
  - IAM & Security
  - CloudWatch & Monitoring
  - API Gateway
   

AI Infrastructure Experience

• Vector database deployment
• LLM serving frameworks
• API development and gateway management

Required Licenses/Certifications:

Licenses/Certifications

• AWS Certified DevOps / Solutions Architect
• CKA Certified.

Related Skills

Agile Methodology, Analytical Skills, Automation, Cloud Platforms, Configuration Management, Data Management, Infrastructure Deployment, Infrastructure Support, IT Infrastructure, Network Administration/Maintenance, Problem Solving, Programming, Project Management, Relationship Management, Technology Systems

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

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