The Role
Provides IT support by administering identity and Microsoft 365 environments, troubleshooting networks, devices, and peripherals, managing user onboarding and offboarding, configuring endpoints, and delivering remote support. Maintains tickets, documentation, and knowledge articles, performs root cause analysis, and works in SLA-driven rotational and night-shift environments.
Summary Generated by Built In
Senior Associate – IT Support
Requirements
Skills Required
- 3+ years of experience in IT Support, Desktop Support, or Service Desk roles
- Hands-on experience with Windows, macOS, Active Directory, Azure AD, and Microsoft 365
- Knowledge of networking concepts including DNS, DHCP, VPN, and LAN/Wi-Fi
- Experience with ServiceNow, Jira, or other ITSM/ticketing tools
- Strong troubleshooting and problem-solving skills
- Strong communication and customer-service skills
- Willingness to work rotational and night shifts
- Ability to handle SLA-driven support environments
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The Company
What We Do
QBrainX Inc. is a specialized provider of hyper-automation and enterprise process optimization solutions. Acting as a digital transformation ally, the company empowers businesses across various domains to achieve excellence through innovative digital engineering and platform modernization. It leverages expertise in ServiceNow, Salesforce, SAP, and AI-driven data solutions to automate business processes and deliver high-performance, future-ready systems for global enterprises.
