The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
Global Infrastructure (GI) delivers on-demand, modern, self-service infrastructure that delights customers while ensuring scalability, security, and stability.
We’re looking for a Site Reliability/Application Support Engineers (SRE/AS) responsible for Digital Payments and Tokenization applications performance, availability, and reliability. Candidate is responsible for providing consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users' needs. We also ensure continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.
This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Payments and Token applications.
Responsibilities- Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the production infrastructure.
- Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability.
- Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering.
- Work with Technology teams to resolve major incidents
- Continuously improving automated remediation tasks to ensure the highest levels of availability.
- BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 4-8 years of work experience in DevOps/SRE. Development or support of Java/J2EE/REACT JS applications and Node applications.
- Knowledge/Experience on Mobile (IOS/Android) development/support experience would be an advantage.
- Good understanding of cloud technologies - Kubernetes, Openshift, Docker etc.
- Good understand of GraphQL – Query and resolver
- Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage.
- Knowledge of server-side technologies such as WebSphere, JBose, NodeJS.
- Monitoring and analyzing PMI data.
- Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
- Knowledge on Unix shell scripting, PERL or Python programming is preferred.
- Experience in handling DDoS/BOT attack and different security remediations.
- Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
- Hands on experience on configuring Splunk, Grafana dashboards, Elasta alerts etc.
- Working experience on network rules creation, load balancer configurations, network packet analysis.
- Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc.
- Good understanding of Linux OS internals, performance tools, Core commands, security etc.
- Experience in supporting three tier architecture which includes exposure to databases such IBM DB2, Couchbase, Mongo, Redis etc.
- Certificate Management automation - Message signing, SSL, etc.
- Exposure to ITIL processes is preferred.
- On call / 24*7 support required.
- Exposure to enterprise platform migration from dedicated to cloud environment is preferred.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- BS/MS in Computer Science, Computer Engineering, or equivalent 4-8 years of DevOps/SRE experience
- Development or support experience with Java/J2EE, React JS, and Node.js applications
- Mobile (iOS/Android) development/support experience
- Good understanding of Kubernetes, OpenShift, and Docker
- Knowledge of GraphQL (queries and resolvers)
- Public cloud experience (GCP, AWS, Azure)
- Experience with server-side technologies such as WebSphere, JBoss, NodeJS
- Hands-on experience with monitoring/observability tools (Grafana, Dynatrace, AppDynamics, BMC, Prometheus)
- Unix shell scripting, Perl or Python programming
- Experience handling DDoS/BOT attacks and applying security remediations
- Experience with network load balancers, Global Traffic Managers (GTM), Local Traffic Managers (LTM)
- Experience configuring Splunk, Grafana dashboards and Elasticsearch/alerting
- Network rules creation, load balancer configuration, and network packet analysis experience
- Root cause analysis using tools like IBM Support Assistant and Splunk
- Strong Linux OS internals knowledge, performance tools, core commands, and security
- Experience supporting three-tier architectures and databases (IBM DB2, Couchbase, MongoDB, Redis)
- Certificate management automation (message signing, SSL)
- Exposure to ITIL processes
- On-call / 24x7 support availability
- Exposure to enterprise platform migration from dedicated to cloud environments
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
