See yourself in our team
Institutional Transaction Banking (ITB) plays a critical role in supporting the Group’s strategy by delivering financial insights, operational excellence, and strategic outcomes across the organisation.
Within ITB, the CITB Service Excellence team is focused on driving consistency, quality, and continuous improvement across Transaction Banking services. Sitting within this team, the Risk & Change function is central to strengthening the control environment, uplifting risk culture, and enabling safe, effective frontline operations.
Your impact
As a Senior Associate Risk & Change, you will be at the heart of how Transaction Banking Services (TBS) manages risk and navigates change.
You’ll partner closely with frontline teams, Line 1 and Line 2 Risk, and key stakeholders to ensure controls are effective, risks are proactively managed, and regulatory change is embedded seamlessly.
Key responsibilities include:
Governance & Controls
Support the ongoing management and uplift of the TBS control environment
Perform quality assurance reviews and analyse control performance trends
Contribute to Control Assessment Program (CAP) testing and outcomes
Review and enhance control frameworks, procedures, and operating models
Risk Management
Analyse incidents, identify root causes, and support remediation activities
Identify emerging risks and control gaps across processes, systems, and people
Drive a proactive and embedded risk culture across frontline teams
Change & Transformation
Assess and support implementation of regulatory and business-driven change
Ensure risk impacts are understood and managed during transformation
Contribute to simplifying and improving control processes or implementation of new controls.
Stakeholder Engagement
Partner with frontline, product, and risk teams to improved customer outcomes
Support risk forums with insights, reporting, and management information
We’re interested in hearing from you if you bring:
Strong risk expertise with experience in controls, incidents, CAP testing, and governance frameworks
A proactive risk mindset, with the ability to identify and act on emerging risks
Change management experience, particularly in process improvement and control optimisation
Analytical capability, including root cause analysis and solution development
A pragmatic, solutions-focused approach with a willingness to challenge and improve
Excellent communication and stakeholder engagement skills
Why join us?
Be part of a high-performing, purpose-led organisation
Work at the centre of business controls, and transformation in a critical banking function
Gain exposure across transaction banking frontline operations, risk, and regulatory change
Access structured development, career mobility, and leadership pathways
At CommBank, your ideas, energy, and ambition will help shape the future of banking, while we support you to grow your career in meaningful ways.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Top Skills
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
