Help shape the tools that enable great customer outcomes. In this role, you will translate real servicing needs into product improvements that simplify work, increase consistency, and strengthen the overall experience. You will partner across business, operations, design, and technology to prioritize the highest-impact opportunities. If you thrive in a collaborative, delivery-focused environment, this role offers the chance to drive measurable change.
Job summary
As a Senior Associate in the rewards servicing platform team, you will define and deliver product requirements that improve the rewards servicing experience for servicing specialists. You will own and prioritize the product backlog, translate business needs into clear requirements, and partner closely with technology teams to deliver solutions using Agile methodologies. You will collaborate across stakeholders to align scope, manage dependencies, and support successful delivery through implementation and measurement.
Job responsibilities
- Own and prioritize the product backlog to align with business objectives and servicing specialist needs
- Translate business and operational needs into clear product requirements, user stories, and acceptance criteria
- Maintain and manage work items in Jira throughout the product development lifecycle
- Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives
- Partner with design and technology teams to support discovery, solution definition, and delivery planning
- Analyze customer, operational, and business inputs to identify and size enhancement opportunities
- Drive delivery from discovery through implementation, launch, and post-launch measurement
- Communicate priorities, tradeoffs, and status to stakeholders to support alignment and informed decision-making
- Manage dependencies across teams and coordinate delivery expectations across partners
Required qualifications, capabilities and skills
- 3+ years of product management experience delivering software or platform capabilities
- Experience owning and prioritizing a product backlog and translating needs into user stories and acceptance criteria
- Experience managing work in Jira, including creating and maintaining epics, stories, and acceptance criteria
- Experience working in Agile delivery environments and participating in standard Agile ceremonies
- Experience partnering with technology teams to define requirements and support delivery execution
- Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders
- Experience analyzing operational or customer workflows to identify improvement opportunities
Preferred qualifications, capabilities and skills
- Experience supporting servicing, contact center, or operations-facing platforms and workflows
- Experience working with product roadmaps, delivery planning, and dependency management across teams
- Experience defining success metrics and supporting post-launch measurement and continuous improvement
- Familiarity with service design concepts, journey mapping, or workflow optimization
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire
About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 3+ years of product management experience delivering software or platform capabilities
- Experience owning and prioritizing a product backlog
- Experience translating business needs into user stories and acceptance criteria
- Experience managing work in Jira, including epics, stories, and acceptance criteria
- Experience working in Agile delivery environments and participating in standard Agile ceremonies
- Experience partnering with technology teams to define requirements and support delivery execution
- Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders
- Experience analyzing operational or customer workflows to identify improvement opportunities
- Experience supporting servicing, contact center, or operations-facing platforms and workflows
- Experience with product roadmaps, delivery planning, and dependency management across teams
- Experience defining success metrics and supporting post-launch measurement and continuous improvement
- Familiarity with service design concepts, journey mapping, or workflow optimization
- Authorization to work for any employer in the United States without immigration sponsorship
- Must be local to the listed work locations or willing to relocate independently immediately upon hire
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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