Senior Associate, Program Management, Digital Payments

Job Description
Do you love improving the lives of millions of customers and by building innovative products? Are you excited about creating a fintech platform that fuels the next wave of growth in payments? Join the Proprietary Wallets team, where talented product leaders are revolutionizing payment experiences and promoting the expansion of digital payments.
The Proprietary Wallets organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms. We're transforming the buying and selling experiences for millions of our customer and nurturing the growth of digital payments.
As a Program Manager in Connected Commerce on the Proprietary Wallets team, you will help build the next generation of payment platforms that become the foundation of Chase digital payments and commerce experiences. We're looking for someone who is customer obsessed, has strong experience leading 0-1 development efforts in large companies, and a strong inclination for innovative thinking. We are looking for a program manager who will drive the successful completion of product features, proactively identify and manage risks and dependencies, and clearly articulate our progress to leadership and stakeholders.
Job Responsibilities

• Maintains deep knowledge of product strategy to facilitate organization and prioritization of product backlog
• Creates and manages walk back plans with product owners for key initiatives, including discovery, development, testing, and release planning to deliver against committed timelines
• Collaborates with Product, Engineering, Design to identify impacts, manage risks, and track dependencies
• Leverage storytelling and delivery insights to communicate results, upcoming focus areas and key risks in a compelling manner aligned with business objectives
• Partners with Agility Leads to drive adoption of agile best practices and ensure product owner accountability for clean, accurate data in systems of record (e.g. JIRA, Align)
• Manages operating model, key ceremonies (e.g., intake), and engagement across Quad+ partners
• Facilitate Legal, Risk, Compliance and Controls forum, approval processes, monthly reporting, and decisions needed

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management, program management, or a relevant domain area
• Ability to navigate highly matrixed organization and escalate where issues when needed
• Structured and strategic thinker with excellent written communication and presentation (PowerPoint) skills
• Ability to influence cross-functional stakeholders with diverse points of view and build coalition
• Strong understanding of product development lifecycle using Agile / Scrum
• Experience working in Jira and Confluence
• Bachelor's degree in a relevant field of study

Preferred qualifications, capabilities, and skills

• Experience in digital payments including mobile wallets and online checkout
• Experience using Jira Align

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.