Join the Marketing team! As a Senior Associate, Product Marketing within Chase Payment Solutions, you support go-to-market efforts for our SMB payment acceptance products in the US.
Why Join Us?
- Help shape the future of payments at one of the world’s most respected financial institutions while working with a collaborative, high-performing team that values innovation and impact.
- Chase Payment Solutions is seeking a strategic, execution-oriented Senior Associate, Product Marketing to support go-to-market efforts for our SMB payment acceptance products in the US, leading defined workstreams and partnering closely with Product, Sales, Commercialization, and Marketing channel owners, with competitive compensation, benefits, and career growth opportunities.
Job responsibilities:
- Market Insights & Segmentation: Analyze market trends, customer needs, and competitive dynamics to inform product strategy and identify growth opportunities.
- Partner with the Insights team (surveys, interviews, advisory councils) to quantify needs by segment; synthesize into personas and segmentation frameworks.
- Product Positioning & Messaging: Craft clear, compelling messaging and value propositions tailored to target segments and business industries. Produce toolkits and materials for sales and marketing, ensuring all teams are equipped to promote Merchant Services solutions and product offerings.
- Guide the customer-facing narrative for identified projects across marketing collateral, ensuring clear value propositions.
- Translate insights into differentiated messaging, objection handling, and product recommendations.
- Partner with Product, Legal, Compliance, and Risk on claims, disclosures, and approvals; understand payments regulations and standards to ensure compliant messaging. Document learnings (what worked/what didn’t) and contribute to process improvements that increase quality, reduce friction, and prevent recurring issues.
- Go-to-Market Leadership: Develop go-to-market strategies for new and existing payment solutions, ensuring strong market fit and differentiated positioning.
- Partner with Marketing to inform integrated campaigns with segment insights, positioning, and proof points; ensure message consistency and provide content inputs. Campaign strategy and execution owned by Marketing Delivery team.
- Partner with Lifecycle/Customer Marketing on onboarding, activation, cross-sell, and upsell programs to increase product adoption and expansion.
- Cross-Functional Collaboration: Work closely with Product, Sales, Commercialization, and Operations to ensure seamless product launches and ongoing market success.
Required qualifications, capabilities, and skills:
- Highly strategic and ability to take complex solutions and create clear, benefits-driven messaging that resonates with target audience.
- Solutions-driven, able to manage multiple initiatives simultaneously and thrive under pressure and tight deadlines.
- Excellent written and verbal communication skills, with ability to clearly and succinctly articulate complex information to a diverse audiences.
- Willingness to "roll up your sleeves" and own projects, including managing the details of project execution.
- Ability to build strong cross-functional partnerships through collaboration.
- Bachelor’s degree in Marketing, Business, Communications, or related field.
- 5+ years of experience in product marketing, go-to-market, or related roles
- Demonstrated ability to turn complex products into clear messaging and practical enablement that supports sales and marketing outcomes.
- Strong project management and stakeholder coordination skills; proven ability to deliver across multiple parallel priorities.
- Excellent written and verbal communication skills; able to adapt messages for different audiences and confirm shared understanding early.
- Comfort operating in a fast-paced, matrixed environment with sound judgment on when to decide vs. when to seek support.
Preferred qualifications, capabilities, and skills:
- Experience in B2B, fintech, SaaS, or financial services preferred
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree in Marketing, Business, Communications, or a related field
- 5+ years of experience in product marketing, go-to-market, or related roles
- Strategic ability to translate complex solutions into clear, benefits-driven messaging
- Ability to manage multiple initiatives and deliver under pressure and tight deadlines
- Excellent written and verbal communication skills
- Ability to build strong cross-functional partnerships
- Experience turning complex products into clear messaging and practical sales and marketing enablement
- Strong project management and stakeholder coordination skills
- Experience in B2B, fintech, SaaS, or financial services
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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