If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
The Commercial Loan Processor – Auto Decision position supports the centralized underwriting phase of the Loan Processing work stream for commercial loans within the Webster Bank Business Credit Center. The individual in this role will engage in data entry, file review, loan processing and closing activities to provide a credit decision by leveraging an automated decision model within the Business Loan Application workflow. They will seek to resolve issues and remove obstacles in the process and expedite promotion of the loan application to Closing. They will partner with other team members, including SBA Specialists, to deliver an industry-leading customer experience for both internal and external customers. This position requires the ability to multi-task, and work in a fast-paced environment so loan applications are processed timely, correctly, and as efficiently as possible. The incumbent may also provide team support functions related to general business and SBA Lending, as necessary.What you will do
Process business loans via the Bank’s Loan Origination System.
Collect and review loan application information from sales colleagues and/or customers.
Upload loan application information to the Bank’s electronic imaging system.
Partner with SBA Specialists when necessary to ensure loan structures are appropriate.
Generate Credit Approval Documents and Commitment Letters for distribution to the appropriate parties.
Acts as the primary process owner of the credit request to ensure a timely and high-quality closing is achieved by tracking application status, following up on missing information, proactively solving problems, and collaborating with cross functional teams.
Coordinates preparation of all necessary loan documentation and exercises preclosing quality control in preparation for deal closing and scheduling activities.
Support the management of a business loan pipeline and work with others on the team to meet key metrics (i.e., turn-time) and Service Level Agreements.
Respond to routine inquiries from colleagues and customers. Interpret questions/requests and ensure proper resolution.
Support the team by following State and Federal regulatory requirements.
Skills and Abilities
Strong knowledge of business/commercial lending
Strong understanding of loan origination systems, loan processing and loan closing guidelines
Ability to multi-task within a workflow process
Excellent customer service skills
Quick leaner in a fast-paced environment
Problem solving skills
Sense of urgency and ability to meet timelines
Ability to work on a team and within a remote / hybrid environment
Education Qualifications
H.S. Diploma or General Education Degree (GED) required
Bachelor’s Degree in Arts/Sciences (BA/BS) preferred
Experience Qualifications
3-4 years required
The estimated hourly range for this position is $35.00 $38.00. Actual hourly rate may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Skills Required
- 3-4 years of relevant experience
- High School Diploma or GED
- Bachelor's Degree (BA/BS)
- Strong knowledge of business/commercial lending
- Strong understanding of loan origination systems, loan processing and loan closing guidelines
- Experience using a Loan Origination System (LOS) and electronic imaging systems
- Ability to multi-task within a workflow process
- Excellent customer service skills
- Quick learner in a fast-paced environment
- Problem solving skills
- Sense of urgency and ability to meet timelines
- Ability to work on a team and within a remote/hybrid environment
Webster Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Webster Bank and has not been reviewed or approved by Webster Bank.
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Leave & Time Off Breadth — PTO, holidays, and volunteer days are generous, with paid parental leave included to support time away needs. Flexibility such as hybrid/telecommuting options further strengthens time-off usability.
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Healthcare Strength — Health coverage spans medical, dental, and vision with HSA/FSA options, telemedicine, wellness incentives, health coaching, and an EAP. The offering is positioned as comprehensive within a broader Total Rewards framework.
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Retirement Support — Retirement programs include a company 401(k) match and an employee stock purchase plan. Financial education and employee banking discounts add to long‑term financial support.
Webster Bank Insights
What We Do
Webster is a leading commercial bank that delivers financial solutions to business, individuals, families and partners. With more than $60 billion in assets, we offer digital and traditional service delivery through our differentiated lines of business: Commercial Banking, Consumer Banking and HSA Bank, one of the country’s largest providers of employee benefits solutions. Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity and affirmative action employers M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law. © 2021 Webster Financial Corporation. All rights reserved. Webster Bank, the Webster Bank logo and the W symbol are trademarks of Webster Financial Corporation and Registered in the U.S. Patent and Trademark Office.
