DBS Bank Ltd
Jobs
Senior Associate, L2 Production Support Engineer, Wealth Management Technology, Group Technology
Senior Associate, L2 Production Support Engineer, Wealth Management Technology, Group Technology
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The Role
Provide L2 production support for wealth management banking and trading applications. Monitor system health, lead incident management and root cause analysis, implement permanent fixes, automate operational tasks, support production deployments, maintain technical documentation, and participate in disaster recovery and business continuity activities. The role requires Linux/Windows, database, scripting, observability, CI/CD, containerization, and cloud expertise, along with rotational on-call availability.
Summary Generated by Built In
Responsibilities
- Provide L2 production support for Wealth applications, ensuring high availability, stability, and minimal downtime.
- Monitor system health, performance, and capacity using enterprise monitoring tools, proactively identifying and resolving potential issues.
- Lead incident management processes, performing rapid root cause analysis (RCA) and implementing permanent fixes to prevent recurrence.
- Automate repetitive operational tasks and reduce toil using scripting and automation frameworks.
- Collaborate with development and infrastructure teams to deploy updates, patches, and new releases safely into production environments.
- Maintain and update technical documentation, runbooks, and standard operating procedures.
- Participate in disaster recovery (DR) drills and business continuity planning (BCP) activities.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Proven experience in L2 production support, specifically supporting Banca and Trading applications within a financial services environment.
- Strong hands-on experience with operating systems (Linux/Unix, Windows) and database technologies (SQL, Oracle, or NoSQL).
- Proficiency in scripting (such as Python, Bash, or PowerShell) for automation and monitoring.
- Familiarity with monitoring and observability tools (such as Geneos, Splunk, Grafana, or AppDynamics).
- Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, or Google Cloud).
- Strong analytical, troubleshooting, and problem-solving skills under high-pressure production environments.
- Availability to support rotational on-call schedules as required.
Location:
DBS Asia HubJob:
TechnologySchedule:
RegularEmployee Status:
Full timeSkills Required
- Bachelor's degree in Computer Science, Information Technology, or a related technical field
- Proven L2 production support experience supporting banking and trading applications in a financial services environment
- Hands-on experience with Linux/Unix and Windows operating systems
- Experience with SQL, Oracle, or NoSQL database technologies
- Proficiency in Python, Bash, or PowerShell scripting for automation and monitoring
- Familiarity with Geneos, Splunk, Grafana, AppDynamics, or similar monitoring and observability tools
- Experience with CI/CD pipelines, Docker, Kubernetes, and cloud platforms such as AWS, Azure, or Google Cloud
- Strong analytical, troubleshooting, and problem-solving skills in high-pressure production environments
- Availability for rotational on-call schedules
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The Company
What We Do
DBS Bank is a leading financial services group in Asia, headquartered in Singapore. It provides a full range of consumer, SME, and corporate banking services. The bank is recognized for its digital innovation, having been named 'World's Best Digital Bank' and 'World's Best Bank' by various publications. It also operates the DBS Foundation, which supports social enterprises and community initiatives, reflecting its commitment to creating impact beyond traditional banking.
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