Senior Associate L1,IT Field Support

Sorry, this job was removed at 12:38 p.m. (CST) on Monday, Dec 16, 2024
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Hong Kong
Internship
AdTech • Marketing Tech
The Role

Job Description

Job Description:

- To handle daily in-house client support (Wintel and MAC)

- Account administration for local systems

- Network support, Monitor and solve on site network issues.

- Applications support

- Daily check of IT environment to make sure services availabilities.

- IT procurement, help client on all kinds of IT procurement process.

- Maintain Customer Satisfaction level and good communication with all users.

- Maintain site inventory list for all IT assets of hardware and software.

- Handle ad-hoc projects if required 

- Able to work under pressure within the target timeline

- logical thinking skills

Qualifications

Education/Qualifications:

High diploma or above in Computer Science or equivalent

Experience:

1 year experience in IT technical support role

Multinational company experience preferred

ITIL tools experience preferred

Project management experience preferred

IT related certificate MCSE, CCNA, CLP is advantage

Additional Information

Function competencies:

Experience in

Windows AD, MacOS,

Microsoft Windows platform, Teams, MS office

ITIL Process, Change Process

-Incident management,

-Problem Management

-Inventory Management

Personal Qualities:

Services Oriented

Responsible

Team player and with good communication and interpersonal skills

Communication Skills with all levels


Please send CV to jackie.cai@publicisresources.com

The Company
HQ: Paris
45,929 Employees
On-site Workplace
Year Founded: 1926

What We Do

As a platform at the intersection of marketing and digital business transformation, driven through the alchemy of creativity and technology, Publicis Groupe is built on The Power of One. Publicis Groupe offers its clients seamless access to the expertise of its 80,000 talents across four Solution hubs: creative with Publicis Communications (Publicis Worldwide, Saatchi & Saatchi, Leo Burnett, BBH, Marcel, Fallon, MSL, Prodigious), media services with Publicis Media (Starcom, Zenith, Spark Foundry, Blue 449, Performics, Digitas), digital business transformation with Publicis.Sapient and health & wellness communications with Publicis Health. Publicis Groupe’s agencies are present in over 100 countries around the world.

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