Senior Associate L1 - Tech Support ( MIS)

Company Description

Resources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Job Description

As an MIS team member, you will be responsible for collecting, analyzing, and interpreting data to provide valuable insights and support data-driven decision-making within an organization. You will work with large and complex datasets, utilize various data analysis techniques, and collaborate with cross-functional teams to extract meaningful information from data. Your ability to identify patterns, trends, and opportunities from data will be instrumental in guiding strategic decisions and optimizing business processes.

• Collect, clean, and analyze large datasets to identify patterns, trends, and correlations.
• Utilize statistical techniques to perform data modeling, forecasting, and predictive analysis.
• Develop and maintain reports and dashboards to track key performance indicators (KPIs) and provide actionable insights to stakeholders.
• Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.
• Identify opportunities for process improvement and data quality enhancement.
• Conduct ad-hoc data analysis requests to support business operations and decision-making.
• Stay updated on industry trends, emerging technologies, and best practices in data analysis.
• Utilize expertise in creating complex Excel spreadsheets, crafting complex service now reports, and leveraging service now and PowerBI.
• Demonstrate advanced analytical skills to extract meaningful insights from data and effectively communicate them to stakeholders and senior management.
• Work with medium to large datasets from multiple data sources, including data extraction, cleaning, analysis, and presentation.
• Collaborate with various teams to understand business requirements and formulate relevant metrics for reporting.
• Deliver on urgent, same-day requests (at most/all time zones) which arise from internal and external sources to address urgent new risks or performance concerns.
• End to end Ownership trait.
• Consistently review and improve the reporting mechanism. 

Skills & Knowledge Requirements: -

• Familiarity with working on medium to large datasets and data extraction techniques.
• Proven experience in data analysis, with a focus on extracting insights from large datasets.
• Proficiency in ServiceNow for data extraction and manipulation.
• Extensive Knowledge of ServiceNow.
• Experience with data visualization tools (e.g., ServiceNow, Power BI, or similar) to create compelling visualizations and reports.
• Strong analytical mindset with the ability to identify opportunities for data-driven insights.
• Excellent communication skills to present findings and recommendations to stakeholders and senior management.
• Strong attention to detail and the ability to work independently and meet deadlines.
• Prior experience working with machine learning algorithms and statistical methods.
• Experience in formulating business metrics and generating reports.
• Excels functions proficiency (expert level with Excel Pivots, Macros, lookups, complex functions)

Additional Information

Good to have skills: -

•  Cisco UCCX reporting
• Ability to work with minimal guidance.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate complex technical ideas.
• Excellent time management & organizational skills.
• Effective Business writing and communication skill.

Education

UG: Any Graduate

Publicis Groupe Commitment to Diversity & Equity Policy:

Publicis Groupe is deeply committed to diversity and inclusion in spirit and in action at every level of the organization. It reflects our core values and embodies our purpose of building a great company enabling human potential. We have a deep-rooted appreciation for how diversity of thought drives innovation, and we ground that value in a culture of collaboration and connected thinking.

• Diversity & inclusion are business imperatives on which Publicis Groupe will not negotiate. While fostering a work environment that is inclusive of all talent is a collective responsibility, it is leadership’s job to nurture the career aspirations and goals of all our talent. Promoting gender equality starts at the top and the Groupe will not tolerate anyone speaking for our organization who does not value the importance of inclusion. Publicis Groupe works very hard to champion diversity and will continue to insist that each agency’s leadership be champions of both diversity and inclusion.
• Our Core values “ VIVA LA DIFFERENC’E is based on the very aspect of celebrating differences 
• Our strategy focuses on bringing together teams with diverse perspectives, disciplines, and experiences, because diversity of thought best serves our clients and their customers who they aspire to impact

Equal Employment Commitment:

1. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.
2. When recruiting, developing and promoting our employees, our decisions will be based solely on performance, merit, competence and potential.
3. We shall have fair, transparent and clear employee policies which promote diversity and equality, in accordance with applicable law and other provisions of this Code. These policies shall provide for clear terms of employment, training, development and performance management.