Job Summary:
The Senior Associate - Investor Services will be responsible for the daily client servicing, recording and review of complex securities trading while meeting the very tight reporting deadlines and demanding obligations of Harmonic clients. Responsibilities include cash management, review/execution of bank, custody and prime broker operating account documentation and responding to client requests for information
Essential Functions
General Responsibilities
- Work independently on all aspects of investor services for a large number of hedge fund accounts with a high volume of transactions and inquiries
- Respond to requests and inquiries from portfolio managers and investors
- Perform Anti-Money laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures
- Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc) and client constitutive documents
- Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards
- Review investors eligibility to invest in specific funds
- Manage relationships with new and existing investors
- Review incoming subscription funds, notify Fund Accountant of subscription money sent (received) and any pending monies
- Maintenance of member registers including responsibility for data integrity
- Review and file original documents received
- Update contact details and distribution lists for registered shareholders
- Check investor services inbox and fax queue and respond to queries
- Support client phone lines and e-mail communication
- Recording transaction IDs in SharePoint system to incoming faxed documents
- Attach all documents related to transactions in FM3
- Set-up wires for redemption payments
Reconciling Responsibilities
- Log all incoming subscription, redemption & transfer transactions in FM3
- Attach downloaded swift reports to transaction entries in FM3
- Add review to pending subscriptions, redemptions and transfers in FM3
- Follow up on any AML needed for subscription, redemption or transfer orders
- Submit transfer requests to client for approval
Managerial Responsibilities
- Training of Investor Services personnel in all aspects of FM3 and compliance
- Conduct performance reviews for direct reports
Other Responsibilities
- Download client contact information reports from PI Web and update information in our system on a regular basis
- Monitor PI web for any transfers and update FM3
- Other job functions as required
Job Qualifications
- A college or university graduate
- 2+ years of experience working in a similar role or combined role working with complex securities and derivative products
Technical Requirements
- Solid working knowledge of all Windows applications
- Excel - advanced
- Experience with Qlickview would be an asset
- Basic understanding of Harmonic FM3 software preferred
Knowledge Skills and Abilities Required
- Strong expertise and technical knowledge of alternative investment products, the offshore financial services industry including system technology, portfolio valuation, accounting, share transfer and registration, prime brokerage, financing and custody
- Have strong organizational abilities and can work within a fast-paced environment
- Experience in relationship management and client service
- Self-driven problem solving attitude and a strong work ethic
- Demonstrate a keen attention to detail - be a strategic thinker and highly analytical
- Excellent time management, planning, organizational and prioritization skills
- Strong communication skills, both verbal and written with an innate ability to channel different points of view
- Have the ability to establish and maintain excellent relationships and have the ability to create a team atmosphere with internal staff while achieving key objectives
- Demonstrate high moral and ethical behavior
- Demonstrate maturity, confidence, and ability to operate independently
Skills Required
- 2+ years of experience working in a similar role
- A college or university graduate
- Solid working knowledge of all Windows applications
- Excel - advanced
- Experience with QlikView would be an asset
- Basic understanding of Harmonic FM3 software preferred
What We Do
Harmonic is an independent financial services firm specializing in the global alternative investments industry. We began with a vision of independent, non-conflicted fund services which would be client and investor driven. We embraced technology and paid particular attention to creating an institutional infrastructure while avoiding the pitfalls of a commoditized service sometimes accompanied with size. Harmonic attracts service-oriented professionals who are motivated, technically savvy, innovative, and thrive in a collegial environment. We foster a culture of performance and specialization, while our flat, cross-functional hierarchy promotes internal and external collaboration. Our software platform, FM3, serves client needs by delivering unconstrained flexibility and possibility. It was built to support the range of services we offer and provides a unified front to back office platform for asset managers. Developers are embedded in our production environment and are integral to our client relationships. With our unique approach, we accept engagements with challenges that others may be unwilling or unable to undertake. Harmonic is one of the largest independent fund administrators, delivering a range of services and technology to hedge funds, fund of funds, private equity funds, private banks, pension funds and family offices. With our experienced professionals and technology, we support a dynamic and complex industry characterized by new financial products, trading strategies and markets, shifting investor demographics, and an ever evolving regulatory landscape.
