Job Summary:
The Senior Associate - Investor Services will be responsible for the daily client servicing, recording and review of complex securities trading while meeting the very tight reporting deadlines and demanding obligations of Harmonic clients. Responsibilities include cash management, review/execution of bank, custody and prime broker operating account documentation and responding to client requests for information.
Essential Functions
General Responsibilities
- Work independently on all aspects of investor services for a large number of hedge fund accounts with a high volume of transactions and inquiries
- Respond to requests and inquiries from portfolio managers and investors
- Perform Anti-Money laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and procedures
- Compliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc) and client constitutive documents
- Recording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standards
- Review investors eligibility to invest in specific funds
- Manage relationships with new and existing investors
- Review incoming subscription funds, notify Fund Accountant of subscription money sent (received) and any pending monies
- Maintenance of member registers including responsibility for data integrity
- Review and file original documents received
- Update contact details and distribution lists for registered shareholders
- Check investor services inbox and fax queue and respond to queries
- Support client phone lines and e-mail communication
- Recording transaction IDs in SharePoint system to incoming faxed documents
- Attach all documents related to transactions in FM3
- Set-up wires for redemption payments
Reconciling Responsibilities
- Log all incoming subscription, redemption & transfer transactions in FM3
- Attach downloaded swift reports to transaction entries in FM3
- Add review to pending subscriptions, redemptions and transfers in FM3
- Follow up on any AML needed for subscription, redemption or transfer orders
- Submit transfer requests to client for approval
Managerial Responsibilities
- Training of Investor Services personnel in all aspects of FM3 and compliance
- Conduct performance reviews for direct reports
Other Responsibilities
- Download client contact information reports from PI Web and update information in our system on a regular basis
- Monitor PI web for any transfers and update FM3
- Other job functions as required
Job Qualifications
- Qualifications: A university or college graduate
- Experience: 2+ years of experience working in a similar role or combined role working with complex securities and derivative products
- Knowledge: Strong expertise and technical knowledge of alternative investment products, operations and the offshore financial services industry including systems technology, valuation, some accounting, prime brokerage, financing and custody preferred
Technical Requirements
- Solid working knowledge of all Windows applications with excel to an advanced level
- Basic understanding of FM3 software and/or fund accounting applications
General Skills & Abilities Required
- Strong Communication Skills: Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedback
- Organizational Agility in Fast-Paced Environments: Demonstrates strong organizational capabilities, effectively managing competing priorities, coordinating multiple tasks simultaneously, and maintaining accuracy and efficiency in dynamic, deadline-driven settings
- Relationship Management and Client Service Excellence: Builds and maintains strong professional relationships, understands client needs and expectations, and delivers responsive, high-quality service that fosters trust and long-term engagement
- Self-Driven Problem Solving and Work Ethic: Exhibits initiative, accountability, and persistence in identifying challenges, developing practical solutions, and delivering results while maintaining a strong commitment to professional excellence
- Strategic and Analytical Attention to Detail: Applies a detail-oriented and analytical approach to evaluating information, identifying trends and inconsistencies, and making informed decisions that support organizational objectives
- Time Management, Planning, and Prioritization Skills: Effectively organizes workload, plans activities proactively, and prioritizes responsibilities to meet deadlines, optimize efficiency, and achieve desired outcomes
- Interpersonal and People-Focused Engagement: Thrives in collaborative and people-facing environments, building and maintaining positive relationships through approachable communication, teamwork, and a genuine interest in supporting others while fostering a team-oriented atmosphere that promotes collaboration and the achievement of shared objectives
- Integrity and Ethical Judgment: Demonstrates high moral and ethical standards, exercising sound judgment, maintaining confidentiality, and acting with honesty, professionalism, and accountability in all interactions
Terms
- Full-Time on-site Role
- Compensation commensurate with qualifications and experience
Skills Required
- College or university graduate
- 2+ years experience in investor services or similar role working with complex securities and derivatives
- Advanced Excel skills
- Solid working knowledge of Windows applications
- On-site work at Luxembourg office
- Experience with Qlickview
- Basic understanding of Harmonic FM3 software
What We Do
Harmonic is an independent financial services firm specializing in the global alternative investments industry. We began with a vision of independent, non-conflicted fund services which would be client and investor driven. We embraced technology and paid particular attention to creating an institutional infrastructure while avoiding the pitfalls of a commoditized service sometimes accompanied with size. Harmonic attracts service-oriented professionals who are motivated, technically savvy, innovative, and thrive in a collegial environment. We foster a culture of performance and specialization, while our flat, cross-functional hierarchy promotes internal and external collaboration. Our software platform, FM3, serves client needs by delivering unconstrained flexibility and possibility. It was built to support the range of services we offer and provides a unified front to back office platform for asset managers. Developers are embedded in our production environment and are integral to our client relationships. With our unique approach, we accept engagements with challenges that others may be unwilling or unable to undertake. Harmonic is one of the largest independent fund administrators, delivering a range of services and technology to hedge funds, fund of funds, private equity funds, private banks, pension funds and family offices. With our experienced professionals and technology, we support a dynamic and complex industry characterized by new financial products, trading strategies and markets, shifting investor demographics, and an ever evolving regulatory landscape.
