Senior Associate I

Department - Finance GBS
Are you experienced in purchasing system administration and support? Do you have a strong business acumen and excellent communication skills? We are looking for a Senior Associate I to join our Procurement GBS team in Bangalore. If you are ready for a new challenge and want to be part of a global organization, read on and apply today for a life-changing career.
About the department
Procurement GBS is the offshoring unit of Global Procurement and is part of Finance GBS Bangalore. The Digital Procurement team in Source2Contract GBS is overall responsible for managing end user support for our Global Procurement and provide superior service to our stakeholders consistently and add value to the processes in terms of Coupa Support such as sourcing, purchasing, contracting, supplier modules and other BI activities.
The position
As a Senior Associate I in our Procurement GBS team, you will have the following responsibilities:
Key responsibilities cover managing the Coupa related queries in CRM, review & approval of system accesses, managing user access in project management tool, supporting/guiding the end-users on relevant access, purchasing workflow, supplier onboarding/change requests & purchasing policies. You will have frequent interactions with both internal and external stakeholders globally, and the role requires excellent communication skills. You will proactively manage the daily operations tasks with speed & agility while having a quality-oriented mindset. Your tasks will also include effective collaboration with L2 project team & IT system support & vendor management team.
You are expected to have a good flair for systems, strong business understanding, customer centric mindset, and most of all a natural curiosity in wanting to understand, learn and improve how we support our global stakeholders in the best possible way. You will be responsible to adhere to the purchasing guidelines and processes and being proactive in communicating/highlighting any deviations or non-conformance.

• Responsible for Coupa system administration and end user support (Purchasing L1 & L2) and meet all the defined operational KPI's and individual target defined at process level and individual level.
• Handling complex queries related to purchasing module. Managing end-user queries on system functionalities (Coupa), process workflow, access review & approvals, purchasing policies & compliance.
• User account maintenance in project management tool, ensure high customer satisfaction through First Time Right (FTR) resolution with high quality deliverables and facilitate supplier on-boarding/change request in Coupa.
• Closely collaborate with LoB, project team & IT support & suppliers on a regular basis and drive continuous improvement and challenge status quo.
• Report on major incidents to Business Process Owners and impact to business users and solve procurement data issues related to PO issuance problems.

Qualifications
To be successful in this role, you should have the following qualifications:

• Bachelor's/master's degree from a reputed university, preferably in business administration/supply chain/IT.
• 4-6 years of experience in purchasing system administration and support, or equivalent experience in customer tech support, preferably in procurement/supply chain products/services.
• Strong business acumen and good understanding of the purchase to pay (P2P) value chain.
• Ability to work and communicate effectively.
• Solve transactional issues related to data quality (i.e. cancel PO, recycle PO, perform GR, etc.).
• Assist technical support function in solving complex issues that may have combined root cause.
• You should possess strong inter-personal skills including excellent communication skills (oral and written English), stakeholder management, basic MS office knowledge, collaborative working, flexible to support under different time zones.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing.
Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Apply Now!
Deadline
3rd Oct 2024.
Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.