Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The HR Services Specialist – EMEA Case Management & Operations (Italian Speaker) plays a key operational role within the EMEA HR Operations & Case Management Services team. The position combines HR case management with employee data and document management, ensuring consistent and high‑quality HR service delivery across multiple EMEA countries.
The role is responsible for handling employee and manager inquiries through MyKyndryl and the HR ticketing system, managing HR cases end‑to‑end in line with defined SLAs and service standards. This includes resolving requests related to employee lifecycle events, payroll‑adjacent inquiries, benefits, and HR process guidance.
In addition to case handling, the role includes HR operations activities, such as maintaining employee data accuracy, processing HR documentation, and supporting document management tasks in HR systems. The specialist ensures that employee records are correct, complete, and compliant with internal and local requirements.
The role supports Italian and French speaking markets while contributing to broader EMEA coverage. It requires close collaboration with Payroll Operations, HR Business Partners, and Tier 2 / Tier 3 teams to resolve complex cases, manage dependencies, and ensure smooth handovers. The specialist also contributes to knowledge article maintenance, identification of recurring issues, and continuous improvement of HR service delivery and operational processes.
Who You Are
Required
Experience in HR Operations or HR Services, ideally combining case management and operational HR activities.
Strong understanding of HR case handling, employee data management, and document processing.
Experience working with MyKyndryl or similar HR service portals and ticketing systems.
Ability to manage HR cases independently while ensuring accuracy, SLA compliance, and positive employee experience.
Experience collaborating with Payroll, HRBPs, and other HR stakeholders.
Strong attention to detail and accountability for data accuracy.
Fluent English and fluent Italian (written and spoken).
Preferred
Experience in multi‑country EMEA HR operations.
Familiarity with ServiceNow or similar HR case management tools.
Experience working with Workday or HR master data systems.
Exposure to process changes, transitions, or service improvements.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Skills Required
- Experience in HR Operations or HR Services, combining case management and operational HR activities
- Strong understanding of HR case handling, employee data management, and document processing
- Experience working with MyKyndryl or similar HR service portals and ticketing systems
- Ability to manage HR cases independently while ensuring accuracy, SLA compliance, and positive employee experience
- Experience collaborating with Payroll, HR Business Partners, and other HR stakeholders
- Strong attention to detail and accountability for data accuracy
- Fluent English (written and spoken)
- Fluent Italian (written and spoken)
- Experience in multi-country EMEA HR operations
- Familiarity with ServiceNow or similar HR case management tools
- Experience working with Workday or HR master data systems
- Exposure to process changes, transitions, or service improvements
Kyndryl Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kyndryl and has not been reviewed or approved by Kyndryl.
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Fair & Transparent Compensation — Pay is considered good in some roles, with mentions of “good pay,” “great pay and benefits,” and an “acceptable salary range” paired with bonuses. Certain senior or consulting tracks are described as market-competitive.
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Leave & Time Off Breadth — Vacation, paid time off, holidays, and a dedicated volunteer day are highlighted as positives. Parental leave exists companywide alongside sick leave and disability coverage.
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Wellbeing & Lifestyle Benefits — Remote and hybrid flexibility is emphasized, including 100% remote roles and a formal flexible workplace policy. Well‑being resources such as the Be Well program and an EAP are available.
Kyndryl Insights
What We Do
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
