The Role
Manage and coordinate assigned learning programs while ensuring a seamless customer experience. Provide administrative, technical, and system support for training programs, help faculty and users resolve IT and operational issues, and collaborate with Sales, Implementation, Partnerships, Marketing, Product, Finance, and Legal to drive customer engagement, satisfaction, and success.
Summary Generated by Built In
Senior Associate Customer Success:
The Senior Associate, Customer Success will play a key role in managing and coordinating assigned
learning programs while ensuring a seamless customer experience. This role involves providing
administrative, technical, and system support related to training programs and assisting
faculty/users in resolving IT and operational issues. The position requires close collaboration across
multiple teams, including Sales, Implementation, Partnerships, Marketing, Product, Finance, and
Legal, to drive customer engagement, satisfaction, and success
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The Company
What We Do
KNOLSKAPE is a global HR-technology and experiential-learning company that helps organizations build workforce and leadership readiness across the employee lifecycle. Its platform combines immersive simulations, AI roleplays, gamified assessments, coaching, talent intelligence, analytics, and personalized learning experiences. Through its 4E framework—Evaluate, Educate, Experience, and Enable—it helps enterprises identify skill gaps, develop capabilities, practice in context, and reinforce learning on the job for measurable performance outcomes.
