Senior Associate, Client Success Manager - Chase Media Solutions

Job Description
Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.
As a Client Success Manager within Chase Media Solutions, you will report to the Client Success Team Lead and foster strong relationships with clients through an engaging, consultative experience for brands and agencies by delivering value through our Chase Offers platform to maximize revenue growth and retention. If you have account management experience, client centric mindset, excellent organization and communication skills, and are passionate about growing a new emerging media channel, we would love to hear from you.
Job responsibilities

• Cultivate strong client relationships as a consultative expert from onboarding to execution to upsells and renewals
• Coordinate with cross functional teams including sales, operations and analytics to onboard, execute and deliver client campaign
• Respond to client inquiries and resolve issues in a timely and effective manner
• Identify upsell and growth opportunities by uncovering client needs and objectives
• Monitor and report on campaign performance to identify trends and opportunities for optimization and growth
• Conduct readiness meetings, check-ins and campaign read-outs with clients
• Capture client feedback to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients

Required qualifications, capabilities, and skills

• 2+ years of account management, sales or related client-facing role within the digital media or performance marketing industry
• Demonstrated customer-focus to meet and exceed expectations across multiple clients and deadlines
• Ability to effectively collaborate with cross-functional teams to problem solve and deliver for clients
• Strong communication, organization and interpersonal skills with strong attention to detail
• Understanding of the digital media landscape and the role of account management to deliver successful client solutions
• Proactive, sense of ownership to deliver for clients in a highly dynamic, rapidly changing, and growing environment

Preferred qualifications, capabilities, and skills

• Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.