Senior Associate, Client Experience

Senior Associate, Client Experience

Weber Shandwick is seeking an ambitious and detail-oriented Senior Associate for its New York office. This position will offer exposure to multiple areas of client experience, including social media, earned media and digital — offering an exciting opportunity to support a dynamic and engaged team dedicated to delivering innovative marketing and communications solutions for our clients. The ideal candidate will have a foundation in PR/journalism and social media, an interest in the consumer healthcare sector (though experience in health is not required), and a passion for pop culture.

The Essentials:

• Collaborate with teammates–often across multiple offices and departments–on a variety of projects
• Able to work in a dynamic team setting, but also can work independently

• Monitor brand social media channels following community management engagement protocol daily
• Keep a pulse on industry news, opportunistic trends, and social platform best practices
• Participate in category/competitive audits and recap findings
• Have strong research skills, from both a media targeting standpoint but also consumer trends and news
• Effectively execute timely media monitoring and reporting daily
• Strong attention to detail and a commitment to delivering clear and precise work, whether you’re building a media list, crafting social replies, or drafting a recap report
• Requires strong organizational and time management skills, with an ability to prioritize across multiple projects

What You’ll Be Doing: 

• Provide operational support on client projects, as directed
• Accurately maintain executional tools, trackers and reporting
• Lead creative trafficking to paid media agency
• Support website projects, including legal submissions
• Share results of the work in a structured way
• Proactively offer solutions for executional issues specific to assigned programs
• Engage, as appropriate, with client contacts
• Support, as appropriate, relative vendor management
• Compiling research, coverage and insight reports for the team and clients
• Social Media/Community Management support – inclusive of social listening, channel management, content calendar management, content posting, response matrix development, in-culture engagements
• Earned media support – researching reporters, building media lists, drafting media materials and pitches, pitching reporters and managing reporter relationships and media opportunities

Qualifications:

• Bachelor’s Degree
• Strong communication skills, both written and verbal, with a proactive approach to addressing issues and engaging with teams
• Confident presenter and persuasive speaker
• Self-motivated, entrepreneurial and endlessly curious
• PR agency/journalism/social media internship experience
• Professional demeanor
• Meticulous attention to detail
• Resourceful and effective problem solver
• Time management skills and the ability to prioritize tasks and manage workloads
• Independent, motivated and driven to meet key deadlines

Weber Shandwick is committed to fostering an inclusive, innovative, and supportive work environment. We are looking for individuals who are excited to contribute their skills, ideas, and enthusiasm to an award-winning team.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $62,400.00 - $70,000.00

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.