Senior Associate - Client Experience

Posted 7 Days Ago
Be an Early Applicant
Mumbai, Maharashtra
Mid level
Agency
The Role
In this role, you will support client projects by identifying issues, maintaining operational tools, creating status reports, and understanding client deliverables' impacts. Effective problem-solving and strong organizational skills are essential.
Summary Generated by Built In

Overview

Current Global is a global communications agency that puts humanity at the heart of everything we do, from our internal culture rooted in empathy to the way we help clients understand that people want to connect with companies and brands as real and human as they are. We say we’re the human-first agency.   

We turned 5 this year and have lots to be proud of. We’ve consistently outperformed the PR market, are one of the fastest-growing mid-sized agency brands globally, a top 60 firm by revenue, and last year (2023) was our most award-winning year ever.  

Part of IPG and a member of The Weber Shandwick Collective, we’ve got offices in Asia, Europe, MENAT, North and South America. We boast a client roster including some of the world’s most recognised company names in technology, fashion, digital, healthcare, and medtech. How are we different? The size, speed and agility of a boutique client experience backed by the resources of one of the industry’s leading communications networks.   

Our vision has never been about being the biggest, or even the fastest- growing (that’s a happy by-product). It’s about being the kind of agency that the best talent wants to work for, which truly enables everyone to be their best. Human-first.   

Our Values:  

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias 

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made 

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

About the opportunity:

What will you do?

  • Support client projects
  • Proactively identify issues and recommend solutions
  • Maintain systems and tools for operational effectiveness
  • Create status reports and call/meeting recaps to update clients and colleagues
  • Understand how client deliverables impact the client & business

You will be a good fit if you…

  • Possess 3+ years’ work experience in a PR agency
  • Demonstrated problem solving skills (e.g. research, organize findings, communicate effectively)
  • Knowledge of digital platforms, tools and solutions
  • Knowledge of basic agency capabilities and offerings
  • Coordination and organization
  • Have industry knowledge – solid understanding of brands in the category of Consumer Technology, Corporate among others will be an advantage

Note from the team
At IPG we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

 Personal data held by IPG relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

#LI-MY2

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

The Company
Birmingham, MI
176 Employees
On-site Workplace
Year Founded: 2018

What We Do

A global communications agency: creative problem-solvers for some of the world's most iconic b2b and b2c brands.
Got a challenge that needs fresh thinking? We’d love to hear from you.
We influence behavior where real life happens – in the moment.
The world has changed, and it continues to change quickly. Real-time, on-demand, access to information. 24-hour news cycles. Attention spans are shrinking. Competition for attention is fierce. New products are brought to market in shorter timeframes. Categories are disrupted or become obsolete. Shorter life cycles for businesses.
This noisy and complicated environment makes it harder than ever for brands to connect and be relevant.
The way we think, act and behave is influenced by a lifetime of experiences. But every so often, there is a moment that draws focus – that makes us more receptive to being engaged. Such as being the CEO of a firm that’s just been hacked; receiving a diagnosis at the doctors; finding out you’re about to be parents. Every moment encapsulates many things – the sum of experiences, a trigger, the time of day, a psychological state and much more.
And knowing the trigger of events or series of moments that follow, we can design engaging communications every step of the way.
This deep understanding helps us make brands hyper relevant, contextual and meaningful, and ultimately, create lasting impact on your business.
We are Current.

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