Senior Associate, Chase Travel AI & Innovation Product

Job Description
Chase Connected Commerce department serves customers with digital experiences beyond our core financial products by focusing on customer experiences in Travel, Loyalty, Offers, and Partner Benefits, leveraging the best-in-class Chase payments and lending products. The Artificial Intelligence & Innovation team, part of the product organization under Chase Travel, focuses on enhancing the customer experience and driving operational efficiency across the travel business through the incorporation of innovative and cutting-edge solutions, including generative AI, machine learning, and automation technologies.
Drive the future of travel innovation by leveraging your expertise in AI/ML, Agile methodologies, and process improvement within one of the world's leading financial organizations. As a senior associate in the Chase Travel AI & Innovation Product team, you will spearhead the integration of artificial intelligence, machine learning, and generative AI to enhance our travel products and streamline operations. Collaborating with business, design, and technology teams, you will ensure the successful delivery of AI/ML initiatives that drive innovation and efficiency within the Travel Industry.
Job Responsibilities

• Identify and prioritize AI/ML opportunities that align with customer needs and market trends
• Lead the deployment of AI/ML and GenAI technologies to automate processes, reduce costs, and generate revenue
• Utilize Agile methodologies and tools like JIRA and Confluence to manage and track projects
• Develop requirements, epics, and user stories to support AI & Innovation product initiatives
• Work with cross-functional teams (product, design, technology, analytics, risk, legal, compliance, ops servicing, marketing) to drive continuous improvement and innovation
• Analyze and evaluate product metrics to ensure alignment with time, cost, and quality targets
• Conduct user research, journey mapping, and market analysis to inform the AI/ML strategic roadmap
• Effectively communicate the impact of AI on the product experience to stakeholders

Required Qualifications, Capabilities, and Skills

• 3+ years in product management, with a focus on AI, Product, or Travel related fields
• Strong knowledge of AI/ML technologies, including generative AI and large language models (LLMs)
• Proficient in Agile methodologies and tools such as JIRA and Confluence
• Demonstrated project management skills and understanding of the product development lifecycle
• Excellent communication skills for effective interaction with business and technology stakeholders
• Deep understanding of product agility practices, including iterative development and adaptive planning

Preferred Qualifications, Capabilities, and Skills

• Candidate from a Travel or Financial Services background preferred
• Experience with data analytics tools
• Understanding of cloud platforms such as AWS, Azure
• Certifications in Agile methodologies or AI/ML technologies would be an advantage
• Prior experience working in a product organization, driving collaboration, and delivering customer-centric solutions

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.